Pharmacy Refill & Prior Authorization Coordinator

Concord Hospital Health System; Concord (NH); On-site; USD 25,000 - 36,000; Full time

Job summary

Concord Hospital Health System is seeking an administrative professional to support the Patient Refill Center. Reporting to the Pharmacist Lead, you will manage medication renewal requests and prior authorizations in accordance with CHMG policies, review patient charts, and ensure complete, accurate prior authorizations.

This role is administrative and lacks direct patient contact, with potential duties in chart pre-loading and other clerical tasks.

Qualifications

• Successful completion of the Pharmacy Technician Certification Board CPhT Exam, OR accredited Medical Assistant program preferred.
• Alternately, completion of a Licensed Nursing Assistant program.

Responsibilities

• Receive medication renewal requests via eRx, phone, voice mail, fax, etc. and authorizes refills adhering to CHMG Medication Renewal Policy and Protocol.
• Initiates and completes medication prior authorizations. Covermymeds.com experience a plus.
• Follows telephone screening guidelines for answering the phone; identifies patient's concern and directs calls if needed.
• Makes outgoing calls relating to medication renewals and prior authorizations.
• Schedules patient appointments and places future appointment orders as needed, demonstrating understanding of scheduling guidelines and patient needs.
• Uses software (EMR, e-mail, fax queues, registries, portal, etc.) following established protocols for documentation and actions.
• Performs additional tasks as assigned, such as patient chart pre-loading and scanning.

Education

Pharmacy Technician Certification Board CPhT

Accredited Medical Assistant program

Licensed Nursing Assistant program

Job description

Concord Hospital Health System is seeking an administrative professional to support the Patient Refill Center. Reporting to the Pharmacist Lead, you will manage medication renewal requests and prior authorizations in accordance with CHMG policies, review patient charts, and ensure complete, accurate prior authorizations.

This role is administrative and lacks direct patient contact, with potential duties in chart pre-loading and other clerical tasks.