Patient Access Center Representative

DMC Primary Care; Derry (NH); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Competitive pay

Health, dental, prescription, and vision benefits

Short-term and long-term disability coverages

401k

Job summary

A healthcare provider in Derry, NH seeks a dependable Patient Access Center representative to handle patient calls, scheduling, and inquiries. This full-time role offers a dynamic call center environment, requiring a high school education and strong customer service skills. Benefits include paid time off, comprehensive health coverage, and a 401k plan. Join a physician-owned practice committed to diversity and inclusive support for all employees.

Qualifications

• Ability to assist patients on the phone.
• Experience in a busy call center environment preferred.
• Medical experience is a plus.
• Ability to multi-task in a fast-paced medical setting.
• Medical experience preferred.

Responsibilities

• Schedule appointments for patients.
• Answer patients' questions regarding their care.
• Direct calls to clinical and other team members as needed.

Skills

Customer service skills

Strong computer skills

Multi-tasking

Medical experience

Education

High school education or equivalent

Job description

DMC Primary Care seeks a professional, friendly and dependable person to join our fast-paced Patient Access Center. We are looking for a talented person with a “can do” attitude to assist patients on the phone by scheduling appointments, answering questions and directing them to clinical and other DMC team members as needed. This is a very busy call center environment.

This full-time 40-hour per week position is located in Derry. The hours are 7:30 am - 4:00 pm but hours may be negotiable for the right candidate.

Qualifications

• High school education or equivalent
• High quality customer service skills
• Strong computer skills
• Ability to multi-task in a fast-paced medical setting
• Medical experience preferred

Benefits

• Paid time off
• Competitive pay
• Comprehensive health, dental, prescription, and vision benefits
• Company-paid short-term disability, long-term disability and life insurance coverages
• 401k

DMC Primary Care is a physician-owned, independent practice, providing comprehensive care for families since 1964. Learn more at DMCPrimaryCare.com.

We are an equal opportunity employer embracing the strength that diversity brings to the workplace. We provide a welcoming and supportive environment for employees of all ethnic backgrounds, cultures, ages, lifestyles and physical abilities.