Referrals Department Patient Service Representative- Spanish

TrueCare; Vista (CA); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Generous paid time off

Low-cost health, dental, vision & life

Job summary

TrueCare in Vista, CA is seeking a Patient Service Representative - Call Center Agent to professionally respond to patient inquiries via phone and text, enter demographic data into the EHR, schedule appointments and forward messages to clinical staff. Candidates need a high school diploma, at least one year in a healthcare call center, experience with data entry and MS Office (Outlook, Word, Excel), and a California driver’s license.

Bilingual Spanish is a plus.

Qualifications

• High school diploma or the equivalent.
• A minimum of one (1) year of experience in a call center department/environment in healthcare setting.
• Experience with data entry and Microsoft Office applications, including Outlook, Word, and Excel.
• May be required to travel between TrueCare locations therefore a valid California Driver’s License, proof of valid insurance and clean driving record required.
• Bilingual Spanish.

Responsibilities

• Entering and maintaining demographic information in TrueCare’s Electronic Health Record (E.H.R.).
• Scheduling appointments and answering general questions about services.
• Sending messages to clinical staff and forwarding calls for triage.
• Responding professionally to patient inquiries received through phone, text, and other platforms.

Skills

Call center experience

Data entry

Microsoft Office

Bilingual Spanish

Driver's license

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Administration - Vista, CA - Full Time

At TrueCare, we believe that everyone deserves access to excellent healthcare. For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare. Joining us is just a click away. Health inside. Welcome in.

Are you passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a Patient Service Representative and help make a meaningful impact in the lives of patients who need it most.

Your Role & Impact

The Patient Service Representative- Call Center Agent is responsible for professionally responding to patient inquiries received through phone, text, and other communication platforms. Responsibilities include entering and maintaining demographic information in TrueCare’s Electronic Health Record (E.H.R.), scheduling appointments, answering general questions about services, sending messages to clinical staff, and forwarding calls for further triage.

What We’re Looking For

• High school diploma or the equivalent.
• A minimum of one (1) year of experience in a call center department/environment in healthcare setting.
• Experience with data entry and Microsoft Office applications, including Outlook, Word, and Excel.
• May be required to travel between TrueCare locations therefore a valid California Driver’s License, proof of valid insurance and clean driving record required.

Your Role & Impact

The Patient Service Representative- Call Center Agent is responsible for professionally responding to patient inquiries received through phone, text, and other communication platforms. Responsibilities include entering and maintaining demographic information in TrueCare’s Electronic Health Record (E.H.R.), scheduling appointments, answering general questions about services, sending messages to clinical staff, and forwarding calls for further triage.

What We’re Looking For

• High school diploma or the equivalent.
• A minimum of one (1) year of experience in a call center department/environment in healthcare setting.
• Experience with data entry and Microsoft Office applications, including Outlook, Word, and Excel.
• May be required to travel between TrueCare locations therefore a valid California Driver’s License, proof of valid insurance and clean driving record required.
• Bilingual Spanish

Why Join Us

We’re a mission-driven healthcare organization committed to making quality care accessible for everyone. Here, you’ll have the opportunity to:

• Provide services that truly impact the community
• Grow professionally through training and development opportunities
• Work with a collaborative, supportive team

Perks & Benefits:

• Competitive pay
• Generous paid time off
• Low-cost health, dental, vision & life insurance

The pay range for this role is $23 - $32.20 on an hourly basis.

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.