Patient Service Representative

TrueCare; Vista (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Generous paid time off

Low-cost health, dental, vision & life

Job summary

TrueCare in Vista, CA is hiring a Patient Service Representative- Call Center. The role centers on compassionate care, handling patient inquiries, scheduling appointments, and entering data into the EHR to support efficient patient flow.

We value someone with strong communication skills, accuracy in data entry, and the ability to work across teams in a fast-paced healthcare setting. Competitive pay and benefits are offered.

Qualifications

• Minimum 1 year in a healthcare call center environment.
• Experience with data entry and MS Office applications (Outlook, Word, Excel).
• Valid California driver's license and clean driving record may be required.

Responsibilities

• Respond to patient inquiries via phone, text, and other channels.
• Enter and maintain patient demographics in TrueCare's EHR system.
• Schedule appointments and coordinate with clinical staff as needed.
• Forward calls for triage and provide general information about services.

Skills

Call center experience in healthcare

Data entry

Microsoft Office (Outlook, Word, Excel

Driver's license (CA)

Education

High school diploma or equivalent

Job description

Patient Service Representative- Call Center

Administration - Vista, CA - Full Time

At TrueCare, we believe that everyone deserves access to excellent healthcare. For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare. Joining us is just a click away. Health inside. Welcome in.

Are you passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a Patient Service Representative and help make a meaningful impact in the lives of patients who need it most.

Your Role & Impact

The Patient Service Representative- Call Center Agent is responsible for professionally responding to patient inquiries received through phone, text, and other communication platforms. Responsibilities include entering and maintaining demographic information in TrueCare’s Electronic Health Record (E.H.R.), scheduling appointments, answering general questions about services, sending messages to clinical staff, and forwarding calls for further triage.

What We’re Looking For

• High school diploma or the equivalent.
• A minimum of one (1) year of experience in a call center department/environment in healthcare setting.
• Experience with data entry and Microsoft Office applications, including Outlook, Word, and Excel.
• May be required to travel between TrueCare locations therefore a valid California Driver’s License, proof of valid insurance and clean driving record required.

At TrueCare, we believe that everyone deserves access to excellent healthcare. For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare. Joining us is just a click away. Health inside. Welcome in.

Are you passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a Patient Service Representative and help make a meaningful impact in the lives of patients who need it most.

Your Role & Impact

The Patient Service Representative- Call Center Agent is responsible for professionally responding to patient inquiries received through phone, text, and other communication platforms. Responsibilities include entering and maintaining demographic information in TrueCare’s Electronic Health Record (E.H.R.), scheduling appointments, answering general questions about services, sending messages to clinical staff, and forwarding calls for further triage.

What We’re Looking For

• High school diploma or the equivalent.
• A minimum of one (1) year of experience in a call center department/environment in healthcare setting.
• Experience with data entry and Microsoft Office applications, including Outlook, Word, and Excel.
• May be required to travel between TrueCare locations therefore a valid California Driver’s License, proof of valid insurance and clean driving record required.

Why Join Us

We’re a mission-driven healthcare organization committed to making quality care accessible for everyone. Here, you’ll have the opportunity to:

• Provide services that truly impact the community
• Grow professionally through training and development opportunities
• Work with a collaborative, supportive team

Perks & Benefits:

• Competitive pay
• Generous paid time off
• Low-cost health, dental, vision & life insurance

The pay range for this role is $23 - $32.20 on an hourly basis.

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.