Referral Specialist Practice Based

1103 Team Member Services; United States; Sur place; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Résumé du poste

AdventHealth in Leesburg, FL is seeking a detail-oriented administrative associate with healthcare experience. You will handle coding basics, scheduling, and patient coordination while maintaining patient confidentiality and teamwork with clinical staff.

The role requires strong communication skills, familiarity with EMR systems, and ability to manage multiple tasks in a fast-paced environment. Benefit-rich, day-shift and full-time schedule.

Qualifications

• High school diploma required.
• 1+ year ICD-9/CPT-4 coding experience preferred.
• Healthcare admin/clerical or call center experience preferred.
• Strong communication and customer service skills.
• Familiarity with electronic medical records (EMR).

Responsabilités

• Communicates clearly with coworkers, patients and physicians.
• Maintains referral integrity and processes orders per insurance requirements.
• Schedules procedures and assists patients with questions.
• Handles calls and messages, ensuring timely responses.
• Uses office software and EMR to document actions.

Connaissances

English communication

Customer service

Attention to detail

Formation

High School Diploma

ICD-9/CPT-4 coding experience

Outils

EMR knowledge

Microsoft Office

Description du poste

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits from Day One

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time Shift: Day (United States of America) Address: 10010 US Highway 441 City: Leesburg State: Florida Postal Code: 34788

Job Description

Communicates clearly and concisely with coworkers, patients, and physicians. Demonstrates and conveys a favorable image of the Medical Center and cooperates in a team atmosphere. Consistently works to stay up to date on referral orders to achieve the standard of care. Incorporates patient, physician, and customer needs into decision-making and organizational actions. Answers phone calls promptly, assists patients with questions, and schedules procedures as needed. Maintains referral integrity, processes all orders, and communicates with patients and providers. Checks voice mail and faxes frequently, sorts authorizations/denials, and ensures orders meet insurance requirements. Demonstrates a positive collaborative manner with team members and works well across department boundaries. Other duties as assigned.

Knowledge, Skills, and Abilities

• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively in order to carry out job requirements.
• Knowledge of electronic medical record.
• Ability to complete Hospice of the Comforter Orientation and Training, as necessary.
• Knowledge of intermediate to advanced application of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook as well as internet software.
• Knowledge of medical terminology.
• Ability to think critically regarding admission process.
• Knowledge of patient database system.
• Knowledge of telephone protocol.
• Ability to communicate effectively both orally and in writing, and to make professional presentations.
• Ability to manage difficult or emotional customer situations.
• Ability to work with culturally diverse groups of both genders.
• Ability to be respectful and non-judgmental in all dealings with all individuals.
• Ability to read, analyze and interpret government regulations involving all aspects of hospice care, general business periodicals, professional journals or technical procedures.
• Ability to maintain strict confidentiality of organization/employee/patient/family/caregiver information.
• Ability to write effective correspondence including letters, reports and other documentation.
• Ability to operate standard office machines such as fax, copier, calculator and mail machines.
• Ability to provide superior customer service to all contacts.
• Physician office billing, registration or scheduling experience.
• General knowledge of how to navigate various web-based applications.
• ICD-9/10 Knowledge.
• CPT-4 Knowledge.

Education

• High School Grad or Equiv [Required]

Work Experience

• 1+ years of icd-9 and cpt-4 coding experience [Preferred]
• Administrative or clerical experience. Healthcare experience, call center experience or related [Preferred]

Additional Information

• N/A

Licenses and Certifications

• N/A

Physical Requirements

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$17.80 - $28.48

Background Screening Requirement

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.