Referral Specialist

AdventHealth; Riverview (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403(b) Retirement Plan

4 Weeks Paid Parental Leave

Career Development

Mental Health Resources

Pet Benefits

Job summary

AdventHealth Riverview location is seeking a detail-oriented administrative/clerical team member to support referral processing and patient scheduling. The role emphasizes accurate order processing, insurance compliance, and strong communication with patients and physicians.

Ideal candidates will have High School diploma, familiarity with EMR, and proficiency in Microsoft Office. This is a full-time, on-site position with comprehensive benefits and a focus on compassionate, patient-centered care.

Qualifications

• Demonstrates ability to communicate clearly with coworkers, patients and physicians.
• Knowledge of electronic medical records is required.
• Ability to complete orientation and training as needed.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Knowledge of medical terminology and patient database systems.

Responsibilities

• Communicates clearly and concisely with coworkers, patients, and physicians.
• Cooperates in a team atmosphere and represents the Medical Center positively.
• Stay up to date on referral orders to achieve standard care.
• Process orders, verify insurance requirements, and maintain referral integrity.
• Answer phones, assist patients with questions, and schedule procedures as needed.

Skills

Communication

Customer service

Team collaboration

Medical terminology

Telephone protocol

Confidentiality

Adherence to guidelines

Office software

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

EMR systems

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

6606 Simmons Loop

City

Riverview

State

Florida

Postal Code

33578

Job Description

Communicates clearly and concisely with coworkers, patients, and physicians. Demonstrates and conveys a favorable image of the Medical Center and cooperates in a team atmosphere. Consistently works to stay up to date on referral orders to achieve the standard of care. Incorporates patient, physician, and customer needs into decision-making and organizational actions. Answers phone calls promptly, assists patients with questions, and schedules procedures as needed. Maintains referral integrity, processes all orders, and communicates with patients and providers. Checks voice mail and faxes frequently, sorts authorizations/denials, and ensures orders meet insurance requirements. Demonstrates a positive collaborative manner with team members and works well across department boundaries. Other duties as assigned.

Knowledge, Skills, and Abilities

• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively in order to carry out job requirements.
• Knowledge of electronic medical record.
• Ability to complete Hospice of the Comforter Orientation and Training, as necessary.
• Knowledge of intermediate to advanced application of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook as well as internet software.
• Knowledge of medical terminology.
• Ability to think critically regarding admission process.
• Knowledge of patient database system.
• Knowledge of telephone protocol.
• Ability to communicate effectively both orally and in writing, and to make professional presentations.
• Ability to manage difficult or emotional customer situations.
• Ability to work with culturally diverse groups of both genders.
• Ability to be respectful and non-judgmental in all dealings with all individuals.
• Ability to read, analyze and interpret government regulations involving all aspects of hospice care, general business periodicals, professional journals or technical procedures.
• Ability to maintain strict confidentiality of organization/employee/patient/family/caregiver information.
• Ability to write effective correspondence including letters, reports and other documentation.
• Ability to operate standard office machines such as fax, copier, calculator and mail machines.
• Ability to provide superior customer service to all contacts.
• Physician office billing, registration or scheduling experience.
• General knowledge of how to navigate various web-based applications.
• ICD-9/10 Knowledge.
• CPT-4 Knowledge.

Education

• High School Grad or Equiv [Required]

Work Experience

• 1+ years of icd-9 and cpt-4 coding experience [Preferred]
• Administrative or clerical experience. Healthcare experience, call center experience or related [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$17.80 - $28.48

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.