Referral Specialist

AdventHealth; Wesley Chapel (FL); On-site; USD 50,971,000 - 81,692,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Wesley Chapel, Florida seeks an Administrative Assistant in the scheduling/admissions area. You will communicate with clinical staff, update patient records, order equipment, and support admission processes.

The role requires HS diploma, 3+ admin healthcare or call center experience, proficiency with EMR and Microsoft Office, and the ability to think critically about admission workflows. Full-time position with day shift and benefits from day one.

Qualifications

• Ability to read, write, and type clearly in English.
• Experience with electronic medical records (EMR).
• Completion of Hospice orientation and training when required.
• Proficient with Word, Excel, PowerPoint, Outlook.
• Knowledge of medical terminology for clinical workflows.
• Ability to think critically through admission processes.

Responsibilities

• Communicates information to and from clinical staff and updates patient records.
• Orders special equipment or supplies as requested by clinical staff.
• Updates patient records throughout the admission process.
• Maintains scheduler systems to ensure appointments are scheduled properly.
• Reports on admissions and coordinates nurse visits for admissions.
• Attends meetings and ongoing trainings as needed.
• Creates daily triage reports and communicates outcomes to the team.
• Obtains consents and information from patients’ families as needed.
• Provides telephonic support to referral sources to initiate admissions.
• Initiates patient records and documents demographic and clinical data in EMR.
• Dispatche a clinical provider to assess the patient and begin care planning.
• Performs other duties as assigned.

Skills

Communication

EMR knowledge

Orientation training

MS Office proficiency

Medical terminology

Critical thinking

Education

High School Diploma or equivalent

Associate degree (preferred)

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

7800 Curley Rd

City

Wesley Chapel

State

Florida

Postal Code

33545

Job Description

• Communicates information to and from clinical staff regarding the patient and updates patient records to incorporate new information.
• Orders special equipment or supplies as requested by the clinical staff.
• Continues to update the patient record throughout the admission process.
• Updates and checks scheduler systems frequently to ensure appropriate appointments are being scheduled.
• Tracks and updates pending patient admissions log by contacting patients or referral sources to schedule nurse visits for admission.
• Participates in staff meetings, department meetings, in-services, and other related activities.
• Attends educational and developmental seminars and meetings as deemed appropriate.
• Creates daily triage reports and emails respective individuals regarding new patient admissions and referral outcomes.
• Obtains consents or provides information to patients’ family members visiting the facilities as needed.
• Provides telephonic support to patient referral sources to initiate patient admission.
• Initiates patient records and documents demographic information, condition, referral source, location, and other pertinent data in electronic medical records and logs.
• Dispatches a clinical provider to assess the patient and begin the admission process and development of the plan of care.
• Performs other duties as assigned.

Knowledge, Skills, And Abilities

• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively in order to carry out job requirements. [Required]
• Knowledge of electronic medical record. [Required]
• Ability to complete Hospice of the Comforter Orientation and Training, as necessary. [Required]
• Knowledge of intermediate to advanced application of Microsoft Office Suite including, Word, Excel, PowerPoint, Outlook as well as internet software. [Required]
• Knowledge of medical terminology. [Required]
• Ability to think critically regarding admission process. [Required]

Education

• High School Grad or Equiv [Required]
• Associate [Preferred]

Work Experience

• 3+ administrative or clerical experience. healthcare experience, call center experience or related [Required]

Physical Requirements

Please click the link below to view work requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$17.80 - $28.48

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.