Receptionist

AdventHealth; Florida; On-site; USD 22,000 - 35,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Winter Garden, FL seeks a customer service-focused professional to support the entrance/lobby and patient experience. You will answer calls, provide information, and assist guests with a courteous, efficient approach.

The role requires basic computer and communication skills, a High School diploma, and the ability to interact with diverse patients, including children. This PRN position offers day-time shifts within a hospital setting.

Qualifications

• High School diploma or equivalent required.
• Excellent telephone etiquette and English communication skills.
• Basic computer, typing, and fax machine knowledge.

Responsibilities

• Provides a consistently high level of service and satisfaction to patients and guests.
• Answers phone calls using excellent etiquette and responds courteously and efficiently.
• Promotes a caring work environment and supports co-workers in a teamwork setting.
• Maintains up-to-date knowledge of the hospital and locations, including phone numbers.
• Performs duties to ensure smooth operation of the entrance/lobby and patient experience.
• Interacts with children in an age-appropriate manner to ease their hospital experience.
• Other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Telephone etiquette

Multitasking

Friendly and compassionate

Education

High School diploma

Tools

Basic computer skills

Typing

Fax machine

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

PRN

Shift

Day-Weekend (United States of America)

Address

2200 Fowler Grove Blvd

City

Winter Garden

State

Florida

Postal Code

34787

Job Description

Schedule: PRN as needed

Location: 2200 Fowler Grove Blvd. suite 060 Winter Garden, FL

• Provides a consistently high level of service and satisfaction to patients and guests.
• Answers phone calls using excellent telephone etiquette and responds to requests courteously, professionally, and efficiently.
• Promotes a caring work environment by being courteous, thoughtful, and supportive of co-workers in a strong teamwork environment. Uses computer skills to assist guests, patients, and the healthcare team with appropriate information.
• Maintains up-to-date and thorough knowledge of the hospital(s) and ancillary locations, including associated phone numbers.
• Performs specialty services and duties as requested to ensure the smooth operation of the entrance/lobby and patient experience.
• Interacts with children who are either patients or family members, in an age-appropriate manner to help them feel at ease in a hospital environment.
• Other duties as assigned.

Knowledge, Skills, And Abilities

• Ability to understand guests’ needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer [Required]
• Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests’ needs [Required]
• Basic computer, typing, and fax machine knowledge [Required]
• Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians [Required]
• Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community [Required]
• Fully bi-lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean [Preferred]
• Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely caring and compassionate, and professional [Preferred]
• Dependable, self- motivated and adaptable to varying work environments [Preferred]

Education

• High School Grad or Equiv [Required]

Work Experience

• Customer service management experience [Preferred]
• Prior customer service experience [Preferred]

Licenses And Certifications

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Pay Range

$15.84 - $25.34

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.