Referral Coordinator

AdventHealth; Winter Park (FL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Winter Park, FL, is seeking a patient services coordinator to greet callers, schedule appointments, and manage EMR updates for accurate records. You will collaborate with physicians, navigators, and office staff to ensure timely communication and smooth clinic operations.

The role requires professional communication in English, a High School diploma, and familiarity with Microsoft Office. Pay ranges from $16.02 to $25.63 per hour, with day shifts in a full-time hospital setting.

Qualifications

• High school diploma or equivalent is required.
• Medical terminology experience is preferred.
• Experience in a medical office is preferred.

Responsibilities

• Answer the telephone in a professional and polite manner.
• Notify patients, physicians, and staff of schedule changes.
• Update information in the EMR as necessary.
• Interact professionally with physicians, patients/families, and healthcare staff.
• Respond to voicemail messages promptly.
• Verify benefits in EMR.

Skills

Professional communication

Team collaboration

Prioritization

Stress management

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

1030 W Canton Ave

City

Winter Park

State

Florida

Postal Code

32789

Job Description

Answers the telephone in a professional and polite manner, communicating information to appropriate personnel. Notifies patients, physicians, and support staff of changes impacting the schedule. Updates information in the EMR as necessary. Interacts professionally with physicians, patients/families, and healthcare staff. Maintains a good working relationship within the clinic and with hospital departments. Other duties as assigned. Responds to voicemail messages promptly. Responds to all referrals within one to two business days. Obtains and enters EMR demographic and medical records/tests/scans/results necessary for the first office visit. Collaborates with navigators, schedulers, physicians, and office staff. Ensures verification of benefits has been obtained and clearly documented in EMR.

Knowledge, Skills, and Abilities

• Professional, oral, and written communication skills in English [Required]
• Additional languages [Preferred]
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) [Preferred]
• Problem solving and critical thinking skills [Preferred]
• Ability to work in a team setting, as well as independently [Preferred]
• Ability to work well under pressure with deadlines – sense of urgency [Preferred]
• Ability to prioritize and manage simultaneous assignments with close attention to detail [Preferred]

Education

• High School Grad or Equiv [Required]

Work Experience

• Medical terminology experience [Preferred]
• Previous medical office background [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$16.02 - $25.63

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.