Patient Services Specialist Team Lead

American Vision Partners; Scottsdale (AZ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical and dental insurance

Significant eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Sick Time

Opportunity for growth

Job summary

American Vision Partners (AVP) seeks a Patient Services Specialist Team Lead to support Clinic Managers in supervising front office staff, medical records, appointment scheduling, and patient check-in/out to ensure high-quality patient care.

You will monitor schedules, assist with staffing, and help optimize patient flow while maintaining PHI compliance and a patient-focused environment. This role requires a Monday–Friday schedule in a clinical setting with AVP’s value-driven culture.

Qualifications

• Leadership experience in front-office teams.
• Strong communication and organizational skills.
• Experience with scheduling and insurance authorization.
• Detail-oriented and reliable in fast-paced environments.
• Able to work independently and as part of a team.

Responsibilities

• Supervise front office and back-office staff with Clinic Manager oversight.
• Oversee patient check-in/out, scheduling, and records handling.
• Monitor staff schedules, breaks, and overtime to maintain efficiency.
• Manage referrals and prior authorizations documentation.
• Assist with staff training and process improvement.
• Ensure compliance with PHI and medical record policies.
• Foster a team-oriented environment and high-quality patient care.

Skills

Leadership

Front office

Multi-tasking

Communication

Scheduling

HIPAA privacy

Job description

Company Intro

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview

As the Patient Services Specialist Team Lead, you'll assist the Clinic Manager in the supervision of front office staff, medical records, appointment scheduling, patient check-in/out, and ensuring quality of patient care.

Responsibilities

• In conjunction with the Clinic Manager: interviews, hires, supervises, counsels, appraises, and recommends salary increases for front office and back-office staff.
• Assists with scheduling staff assignments and oversees efficient patient flow.
• Assists with maintaining front office and back-office staff schedules by monitoring that lunches are taken on time and overall time management is observed to avoid OT.
• Performs all duties within the front office: check-in, check-out, appointment scheduling, benefit verification and medical records preparation.
• Answers phones and makes appointments following company screening protocol and provider(s) scheduling preference.
• Reviews the doctor’s schedule on a weekly basis and makes recommendations to Clinic Manager when changes are necessary.
• Assists with training front office and back-office staff members.
• Monitors the flow for potential delays, notifies appropriate staff when necessary, and assists with identifying opportunities to expedite the process.
• Assists with completing all tasks on End of Day Checklist.
• Assists with monitoring open tasks for front office and back-office staff members.
• Monitors and assists with scanning loose paperwork and outside documentation is in EHR prior to date of service.
• Monitors, obtains and documents referrals and prior authorizations.
• Posts daily charges and payments for clinic.
• Adheres to the medical record policy and procedure ensuring all requests are entered in PHI log.
• Understands and adheres to Out-patient Treatment Center policies.
• Has basic understanding of financial history and is able to help patient with billing questions.
• Greets patients in a courteous manner.
• Encourages a team-oriented environment.
• Maintains confidentiality regarding human resource related issues.
• Meets with Clinic Manager on a regular basis to review/discuss daily operational needs.
• Participates in on-going training and continuing education.
• Knows, understands and follows the professional, teamwork, and customer service standards.
• Maintains continuing education requirements for Certified Patient Service Specialist.
• Performs any and all duties as reasonably assigned

Qualifications

• High School Diploma or GED required
• Current certification as Certified Patient Service Specialist
• Working knowledgeof scheduling and insurance authorization
• Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Excellent verbal and written communication skills
• Ability to work independently
• Dedication to high quality patient care
• Flexible schedule workingMonday-Friday

Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything from

• medical and dental insurance
• significant eye care discounts
• child care assistance
• pet insurance
• continuing education funds
• 401(k)
• paid holidays
• PTO
• Sick Time
• opportunity for growth
• and much more!