Referral & Scheduling Specialist (Gastroenterology)

United Digestive; Orange City (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

United Digestive is seeking a dedicated front desk/office administrator to manage patient appointments, records, and communications for gastroenterology procedures in Orange City, FL. The role requires accurate data handling, HIPAA compliance, and teamwork with the Practice Manager.

Responsibilities include scheduling, patient intake, coordinating referrals, and cross-training across front office duties. Prior CMA is preferred; strong computer and MS Office skills are essential.

Qualifications

• High School Diploma or GED required
• Certified Medical Assistant preferred
• 2-3 years of specialty clinic experience (gastroenterology preferred)
• Bilingual preferred, but not required
• Staff must be computer literate and able to operate healthcare system and multiple Microsoft Office applications

Responsibilities

• Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures
• Maintains and updates current information on physicians' schedules and endoscopy block time; schedules patients according to physician availability and preference
• Collects and records accurate patient information according to the UD Documentation Requirements
• Ensures all applicable procedures are scheduled in UD endoscopy suites; coordinates scheduling of procedures in hospital if necessary
• Ensures all applicable ancillary services are scheduled at UD
• Mails/Emails information packets to patients who are new to the practice
• Answers incoming calls regarding patient appointments and information requests from referring providers
• Greets onsite patients in a prompt, pleasant, and helpful manner
• Provides or counsels patients with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
• Meets or exceeds quality and productivity standards as set by the Practice Manager
• Answers emails and voicemails and returns patient calls promptly
• Completes requests for information from other UD staff and ensures timely handling for payment on patient accounts
• Abides by HIPAA; maintains confidentiality of patient information
• Acts as liaison between the office and referring physician practices and hospitals
• Participates in staff meetings and in marketing activities as directed by the Practice Manager
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed
• Travels to office locations within the Metro area to provide coverage in various front office functions as directed

Job description

United Digestive is seeking a dedicated front desk/office administrator to manage patient appointments, records, and communications for gastroenterology procedures in Orange City, FL. The role requires accurate data handling, HIPAA compliance, and teamwork with the Practice Manager.

Responsibilities include scheduling, patient intake, coordinating referrals, and cross-training across front office duties. Prior CMA is preferred; strong computer and MS Office skills are essential.