Patient Care & Referral Scheduler

United Digestive; Atlanta (GA); On-site; USD 25,000 - 39,000; Full time

Job summary

United Digestive is seeking a front office coordinator to manage patient scheduling, documentation, and office coverage across multiple locations in the Atlanta metro area. You will handle appointments, referrals, and patient communications while ensuring HIPAA compliance and high-quality service.

The role requires strong organizational skills, 2–3 years in a gastroenterology setting, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required; Certified Medical Assistant preferred.
• 2-3 years of specialty clinic experience, gastroenterology experience preferred.
• Bilingual preferred, but not required.

Responsibilities

• Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures.
• Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference.
• Collects and records accurate patient information according to the UD Documentation Requirements.
• Ensures all applicable procedures are scheduled in UD endoscopy suites; coordinates scheduling of procedures in hospital if necessary.
• Ensures all applicable ancillary services are scheduled at UD.
• Mails/Emails information packets to patients who are new to the practice.
• Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers.
• Greets onsite patients in a prompt, pleasant, and helpful manner.
• Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary.
• Meets or exceeds quality and productivity standards as set by the Practice Manager.
• Answers emails and voicemails and returns patient calls in a timely and efficient manner.
• Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts.
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information.
• Acts a liaison between the office and referring physician practices and hospitals.
• Participates in staff meetings as directed by the Practice Manager.
• Participates in marketing activities as directed by the Practice Manager.
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager.
• Travels to office locations within the Metro area to provide coverage in various front office functions as directed by the Practice Manager and/or Regional Director of Operations.
• Any other duties and/or special projects as assigned

Skills

Scheduling

Phone etiquette

HIPAA compliance

Microsoft Office

Bilingual

Education

High School Diploma or GED

Certified Medical Assistant preferred

Tools

Microsoft Office

Job description

United Digestive is seeking a front office coordinator to manage patient scheduling, documentation, and office coverage across multiple locations in the Atlanta metro area. You will handle appointments, referrals, and patient communications while ensuring HIPAA compliance and high-quality service.

The role requires strong organizational skills, 2–3 years in a gastroenterology setting, and proficiency with Microsoft Office.