Referral & Scheduling Specialist

MUSC Health; Columbia (SC); On-site; USD 20,664 - 34,440; Full time

Job summary

MUSC Health is hiring a Referral Management Specialist I in Columbia, South Carolina. This role is critical in scheduling patient appointments across multiple specialties and acts as an advocate for patients, facilitating their navigation through healthcare services.

The ideal candidate will have a high school diploma with experience in medical office settings and strong communication skills. Key responsibilities include triaging calls, managing scheduling, and ensuring accurate patient data collection. Various positions are available including full-time, part-time and PRN.

Qualifications

• Two years' experience in a Medical Office, Call Center, and/or customer service environment.
• Proficient with technology including computers and internet tools.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Schedule appointments across various specialties for patients.
• Assist potential customers in navigating the system for medical care.
• Collect accurate patient demographic and insurance information.

Skills

Verbal communication skills

Customer service experience

Problem-solving skills

Computer proficiency (Windows, Excel)

Ability to prioritize tasks

Education

High school diploma or equivalent (GED)

Job description

MUSC Health is hiring a Referral Management Specialist I in Columbia, South Carolina. This role is critical in scheduling patient appointments across multiple specialties and acts as an advocate for patients, facilitating their navigation through healthcare services.

The ideal candidate will have a high school diploma with experience in medical office settings and strong communication skills. Key responsibilities include triaging calls, managing scheduling, and ensuring accurate patient data collection. Various positions are available including full-time, part-time and PRN.