Referral & Scheduling Navigator

Medical University of South Carolina; Columbia, Northern (SC, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Medical University of South Carolina’s MCP unit seeks a Referral Management Specialist I to schedule appointments across multiple specialties in a busy call center. You will triage patient calls, resolve inquiries, and refer to the appropriate clinical team during a single call.

The role emphasizes patient advocacy, coordination of requests, and maintaining up-to-date knowledge of services and protocols, including data collection for patient profiles.

Qualifications

• High school diploma or GED required; college degree preferred.
• Two years of experience in a Medical Office, Call Center, or customer service environment.
• Experience with Windows, Excel, and Internet/Intranet navigation tools.
• Strong verbal, written, problem-solving and presentation skills.

Responsibilities

• Schedule appointments across multiple specialties within a call center environment.
• Triage patient calls according to established algorithms and refer to appropriate clinical team.
• Collect accurate data for patient profiles and coordinate communication between patients and medical team.

Skills

Scheduling

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

Windows

Excel

Internet/Intranet navigation

Job description

Medical University of South Carolina’s MCP unit seeks a Referral Management Specialist I to schedule appointments across multiple specialties in a busy call center. You will triage patient calls, resolve inquiries, and refer to the appropriate clinical team during a single call.

The role emphasizes patient advocacy, coordination of requests, and maintaining up-to-date knowledge of services and protocols, including data collection for patient profiles.