Referral Management Specialist I

MUSC Children's Health; Charleston (SC); On-site; USD 22,000 - 33,000; Full time

Job summary

MUSC Children's Health is seeking a Referral Management Specialist I to serve as the first contact for patients and referring physicians seeking access to care. In a call center setting, you will triage calls, provide referral information, and schedule appointments across multiple specialties.

You will collect and verify patient data to ensure accurate records and support a smooth patient experience. Education requires a high school diploma or GED with two years in a medical office or call

Qualifications

• Strong verbal, written communication and problem-solving skills.
• Two years of experience in a medical office, call center, patient access area, or customer service.
• Typing speed of 35 CWPM.

Responsibilities

• Triages patient calls according to established algorithms.
• Schedules appointments for multiple specialties and primary care physicians.
• Collects accurate demographic, physician, insurance, and contact information for the patient record.
• Maintains efficient call center operations and supports revenue cycle through strong customer service.

Skills

Verbal communication

Written communication

Problem-solving

Customer service

Multitasking

Education

High school diploma or GED

College degree preferred

Tools

Windows

Excel

Internet navigation

Job description

Job Description Summary

Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC005715 CHS - Patient Access Center - CFC PC Peds (Offsite)

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Job Description

The Referral Management Specialist reports to the Manager, Call Center Operations. Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. This role triages patient calls according to established algorithms, answers questions, resolves issues and refers to appropriate clinical team for clinical issues as appropriate. This position performs quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete the patient’s information. This role performs activities to ensure effective operations of the clinics, while enhancing the revenue cycle and providing the highest level of customer service.

Additional Job Description

Education: High school diploma or equivalent (GED); college degree preferred. Experience: Two years of experience in a medical office, call center, patient access area, or customer service in a business environment is required. A college degree may be substituted for work experience on a year-for-year basis. Demonstrated ability to prioritize and coordinate multiple tasks in a fast-paced call center environment. Working knowledge of computers and technology including Windows, Excel, and Internet/Intranet navigation tools required. Strong verbal, written, communication, and problem-solving skills. Ability to work in a self-directed manner while interacting with patients, physicians, and departmental partners. Additional Requirements: Typing speed of 35 CWPM required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.