Patient Access & Referral Concierge

Medical University of South Carolina; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Medical University of South Carolina is seeking a Referral Management Specialist I to serve as the first point of contact for patients and referring physicians seeking access to care. Working in a call center environment, you will triage inquiries, schedule appointments across specialties, and refer complex questions to the appropriate clinical team.

This role emphasizes accurate data collection, including demographics, insurance, and emergency contacts, to support smooth patient flow and

Qualifications

• Initial point of contact for referrals.
• Triages patient calls according to established algorithms and refers to appropriate clinical team.
• Collects demographic, physician, insurance and other information needed to complete patient records.
• Supports revenue cycle through efficient scheduling and data accuracy.

Responsibilities

• Triages patient calls and directs to clinical team as appropriate.
• Schedules appointments for multiple specialties and primary care.
• Collects and verifies demographic, physician, insurance, and emergency contact information.
• Supports clinic operations and customer service excellence.

Skills

Customer service

Call center

Communication

Data entry

Multitasking

Education

High School Degree or Equivalent

Tools

Automated scheduling system

Job description

Medical University of South Carolina is seeking a Referral Management Specialist I to serve as the first point of contact for patients and referring physicians seeking access to care. Working in a call center environment, you will triage inquiries, schedule appointments across specialties, and refer complex questions to the appropriate clinical team.

This role emphasizes accurate data collection, including demographics, insurance, and emergency contacts, to support smooth patient flow and