Referral & Scheduling Coordinator, Patient Access

Rochester Regional Health; City of Rochester (NY); On-site; USD 37,000 - 49,000; Full time

Job summary

Rochester Regional Health is seeking a Referral Coordinator for the Communications Center at the Riedman Campus. You will serve as the first point of contact for patients and physicians, coordinating services across the system, scheduling appointments and enrolling patient portal accounts while ensuring courteous communication throughout the care journey.

The role emphasizes first-call resolution, cross-department collaboration, and proficient EMR use.

Qualifications

• Customer-centric mindset with strong service orientation and empathy.
• Excellent verbal and written communication skills with clear diction.
• Ability to multitask and handle phone conversations while entering data accurately.

Responsibilities

• Provide courteous, attentive and prompt service to patients and providers.
• Coordinate referrals, schedule appointments, and enroll patient portal accounts.
• Communicate with physicians, caregivers and community to respond to inquiries.
• Act as a key referral liaison to community provider offices and RRHS.
• Utilize EMR to document interactions and manage registrations.

Skills

Customer service

Communication

Multitasking

EMR proficiency

Portal management

Education

CHAA Certification

Tools

EMR software

Patient portal systems

Job description

Rochester Regional Health is seeking a Referral Coordinator for the Communications Center at the Riedman Campus. You will serve as the first point of contact for patients and physicians, coordinating services across the system, scheduling appointments and enrolling patient portal accounts while ensuring courteous communication throughout the care journey.

The role emphasizes first-call resolution, cross-department collaboration, and proficient EMR use.