Patient Access & Referral Coordinator

rrhs; United States; On-site; USD 25,000 - 32,000; Full time

Job summary

Rochester Regional Health in Rochester, NY, seeks a Referral Coordinator in the Communications Center to ensure smooth patient access and coordination of services across the system.

You will be the first point of contact for patients and physicians, coordinating referrals, scheduling appointments, enrolling in portals, and guiding patients through their visit while maintaining courteous communication throughout care delivery.

Qualifications

• Customer-centric behavior and strong empathy.
• Excellent verbal and written communication, clear diction.
• Experience with healthcare terminology is a plus.

Responsibilities

• Provide courteous, attentive and prompt service to patients, providers and payers.
• Collaborate with departments to deliver a seamless patient experience.
• Use EMR to schedule appointments, register patients and respond to inquiries.
• Enroll and activate patient portal accounts and resolve user issues.
• Serve as a primary referral liaison to private physicians and community providers.

Skills

Customer service

Communication skills

EMR usage

Portal management

Referral coordination

Education

Associate degree preferred

Tools

EMR software

Job description

Rochester Regional Health in Rochester, NY, seeks a Referral Coordinator in the Communications Center to ensure smooth patient access and coordination of services across the system.

You will be the first point of contact for patients and physicians, coordinating referrals, scheduling appointments, enrolling in portals, and guiding patients through their visit while maintaining courteous communication throughout care delivery.