Referral Operations Lead – Patient Access & Scheduling

Tampa General Hospital; Tampa, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Academic Medical Group Inc in Tampa, FL, seeks a Referral Specialist Lead to oversee referral and front desk operations and ensure timely patient access.

You will onboard staff, monitor queues, perform quality audits, provide coaching, and collaborate with clinicians to resolve scheduling barriers.

This role emphasizes HIPAA compliance, accurate documentation in the EHR, and maintaining a high standard of patient-centered care.

Qualifications

• High school diploma or equivalent required.
• Minimum two years in FHSC front desk, referral or authorization role.

Responsibilities

• Provides day-to-day leadership for referral and patient access operations.
• Manages referral queues, messages, and calls to balance workload.
• Ensures accurate routing and documentation in the EHR for compliance.
• Coaches staff on referral processing, scheduling standards, and workflows.
• Onboards and develops competency of front desk and referral staff.
• Ensures HIPAA compliance and escalation of risks to leadership.

Education

High School Diploma or Equivalent

Job description

Academic Medical Group Inc in Tampa, FL, seeks a Referral Specialist Lead to oversee referral and front desk operations and ensure timely patient access.

You will onboard staff, monitor queues, perform quality audits, provide coaching, and collaborate with clinicians to resolve scheduling barriers.

This role emphasizes HIPAA compliance, accurate documentation in the EHR, and maintaining a high standard of patient-centered care.