Patient Access & Referral Specialist

Tampa General Hospital; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Academic Medical Group Inc in Tampa is seeking a Referral Specialist to manage referrals, schedule appointments, and obtain authorizations. You will coordinate with physicians, patients, and departments to ensure timely and accurate processing of referrals.

Candidate should have at least two years of healthcare front desk experience, strong customer service, and proficiency with EHR and scheduling systems. This on-site role supports a patient-centered workflow in a busy clinic environment.

Qualifications

• High School Diploma or GED required.
• Two (2) years of Front Desk experience in healthcare.

Responsibilities

• Serve as the primary point of contact for patients and providers to schedule referred appointments and services within USF Health.
• Screen, process, and track internal and external referrals to ensure appropriate and timely handling.
• Collaborate with clinical staff to schedule timely, clinically appropriate appointments based on provider direction and patient needs.
• Obtain required authorizations for visits, procedures, surgeries, and medications in accordance with payer guidelines.
• Investigate incomplete or unclear referrals and follow up with providers or departments to ensure accurate processing.
• Respond to and address messages related to patient referrals to support timely scheduling and continuity of care.
• Maintain an organized and accurate filing system for referral documents and departmental records.
• Identify, document, and route appointment and referral information to appropriate recipients using electronic systems or phone communication.
• Answer, screen, and direct incoming calls from physicians, nurses, administrative staff, departments, hospitals, and external agencies to ensure efficient communication.
• Support patient safety and a positive experience by adhering to all emergency policies, clinical protocols, and service standards.

Skills

Referral processes

Authorization procedures

Customer service

Communication skills

Organizational skills

Time management

Data entry

EHR systems

Scheduling systems

Multitasking

Education

High School Diploma or GED

Tools

EHR systems

Scheduling systems

Communication platforms

Job description

Academic Medical Group Inc in Tampa is seeking a Referral Specialist to manage referrals, schedule appointments, and obtain authorizations. You will coordinate with physicians, patients, and departments to ensure timely and accurate processing of referrals.

Candidate should have at least two years of healthcare front desk experience, strong customer service, and proficiency with EHR and scheduling systems. This on-site role supports a patient-centered workflow in a busy clinic environment.