Referral Navigator I — Healthcare Access & Coordination

Hawaiʻi Island Community Health Center; Hawaii; Hybrid; USD 26,000 - 32,000; Full time

Job summary

Hawaiʻi Island Community Health Center (HICHC) is seeking a Referrals Specialist to join our team in Pahoa, HI. This full-time role coordinates patient referrals, authorizations, medical records, and follow-up care, ensuring timely access to specialty services.

The Referrals Specialist collaborates with providers, patients, and external partners, maintaining documentation and supporting travel authorizations when needed. A strong emphasis on customer service and HIPAA compliance is essential.

Qualifications

• High School Diploma or GED required.
• Minimum one year of related clinical office experience and/or training, or an equivalent combination of education and experience.
• Strong organizational, communication, and multitasking skills.
• Ability to work effectively with diverse populations in a fast-paced healthcare environment.
• Experience with QUEST, health insurance programs, Hawaiʻi healthcare networks, and ICD-10/CPT coding is preferred.

Responsibilities

• Coordinate patient referrals, authorizations, and follow-up appointments.
• Maintain accurate electronic medical records and referral tracking systems.
• Communicate with providers, patients, and outside healthcare organizations to support patient care.
• Assist with travel authorizations and arrangements for eligible patients.
• Ensure compliance with HIPAA, OSHA, and organizational policies.
• Provide excellent customer service and support to patients and families.
• Participate in quality improvement initiatives and collaborate with the patient care team.

Skills

Organizational skills

Communication skills

Multitasking

Customer service

Education

High School Diploma or GED

Tools

QUEST system

ICD-10/CPT coding

Job description

Hawaiʻi Island Community Health Center (HICHC) is seeking a Referrals Specialist to join our team in Pahoa, HI. This full-time role coordinates patient referrals, authorizations, medical records, and follow-up care, ensuring timely access to specialty services.

The Referrals Specialist collaborates with providers, patients, and external partners, maintaining documentation and supporting travel authorizations when needed. A strong emphasis on customer service and HIPAA compliance is essential.