Referrals Specialist I

Hawaiʻi Island Community Health Center; Hawaii; Hybrid; USD 26,000 - 32,000; Full time

Job summary

Hawaiʻi Island Community Health Center (HICHC) is seeking a Referrals Specialist to join our team in Pahoa, HI. This full-time role coordinates patient referrals, authorizations, medical records, and follow-up care, ensuring timely access to specialty services.

The Referrals Specialist collaborates with providers, patients, and external partners, maintaining documentation and supporting travel authorizations when needed. A strong emphasis on customer service and HIPAA compliance is essential.

Qualifications

• High School Diploma or GED required.
• Minimum one year of related clinical office experience and/or training, or an equivalent combination of education and experience.
• Strong organizational, communication, and multitasking skills.
• Ability to work effectively with diverse populations in a fast-paced healthcare environment.
• Experience with QUEST, health insurance programs, Hawaiʻi healthcare networks, and ICD-10/CPT coding is preferred.

Responsibilities

• Coordinate patient referrals, authorizations, and follow-up appointments.
• Maintain accurate electronic medical records and referral tracking systems.
• Communicate with providers, patients, and outside healthcare organizations to support patient care.
• Assist with travel authorizations and arrangements for eligible patients.
• Ensure compliance with HIPAA, OSHA, and organizational policies.
• Provide excellent customer service and support to patients and families.
• Participate in quality improvement initiatives and collaborate with the patient care team.

Skills

Organizational skills

Communication skills

Multitasking

Customer service

Education

High School Diploma or GED

Tools

QUEST system

ICD-10/CPT coding

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time HIS Worker Pahoa, HI, US

5 days ago Requisition ID: 1661

Salary Range: $19.99 To $23.92 Hourly

Location: HICHC Pahoa Clinic, Pahoa, HI

Starting Pay:$19.99/hour (Compensation based on skills and experience)

Hawaiʻi Island Community Health Center (HICHC) is seeking a Referrals Specialist to join our team!

The Referrals Specialist plays an important role in ensuring patients receive timely access to specialty care and services. This position coordinates referrals, insurance authorizations, medical records, and follow-up care while working closely with providers, patients, and external healthcare partners.

Key Responsibilities

• Coordinate patient referrals, authorizations, and follow-up appointments.
• Maintain accurate electronic medical records and referral tracking systems.
• Communicate with providers, patients, and outside healthcare organizations to support patient care.
• Assist with travel authorizations and arrangements for eligible patients.
• Ensure compliance with HIPAA, OSHA, and organizational policies.
• Provide excellent customer service and support to patients and families.
• Participate in quality improvement initiatives and collaborate with the patient care team.

Qualifications

• High School Diploma or GED required.
• Minimum one year of related clinical office experience and/or training, or an equivalent combination of education and experience.
• Strong organizational, communication, and multitasking skills.
• Ability to work effectively with diverse populations in a fast-paced healthcare environment.
• Experience with QUEST, health insurance programs, Hawaiʻi healthcare networks, and ICD-10/CPT coding is preferred.

Why Join HICHC?

Be part of a mission-driven organization dedicated to providing quality, accessible healthcare to our community while working with a supportive and collaborative team.