REFERRAL SPECIALIST

Apicha; New York (NY); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

12 Paid Holidays

Paid vacation and sick leave

Health Insurance Coverage

Flexible Spending Account

Life Insurance

Employee Assistant Program

Job summary

Apicha Community Health Center seeks a full-time Referral Specialist at our Jackson Heights, NY location to manage referrals, maintain patient documentation, and ensure timely processing with clinicians and insurers.

The role emphasizes accurate communication, coordination with care teams, and patient support throughout the referral process, ensuring adherence to guidelines and high-quality service.

Qualifications

• High school diploma required; medical assistant certification preferred.
• Proficient verbal and written communication skills.
• Organized and able to manage competing priorities.
• Good judgment and problem-solving ability.
• Able to work independently and in a team.
• Ability to interact with diverse populations.

Responsibilities

• Maintain tracking and documentation on referrals to ensure patient safety.
• Provide clinical information per referral guidelines and patient history.
• Coordinate with review organizations and insurance for prior approvals.
• Discuss referral details with patients and ensure understanding.
• Develop relationships with service providers and resources.
• Ensure timely handling of referrals and follow-up.

Skills

Verbal communication

Written communication

Organization

Judgment

Problem solving

Independence

Teamwork

Diversity awareness

Education

High school diploma

Medical assistant certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

REFERRAL SPECIALIST

Full Time Clerical Jackson Heights, NY, US 1 Attachments

6 days ago Requisition ID: 1673

Salary Range: $23.48 To $24.54 Hourly

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.

Position Summary:

We're looking for a resourceful and empathetic full-time Referral Specialistfor our Jackson Heights location who will maintain, track, assemble and review patients’ documentation on referrals to ensure patient safety and provide appropriate clinical information to specialist per referral guidelines.

Job Responsibilities:

• Maintain ongoing tracking and appropriate documentation on referrals to ensure patient safety.
• Per referral guidelines, provide appropriate clinical information to specialist. Relates given information concerning patient's clinical background and referral needs.
• Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis as documented on the referral.
• Review details and expectations about the referral with patients.
• Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers.
• Ensure that referrals are addressed in a timely manner.
• Follow-up with referrals to ascertain attendance and obtain a completed report.
• Remind patients of scheduled appointments via mail or phone.
• Performs other duties as may be assigned.

Qualifications:

• High school diploma required; medical assistant certification preferred.
• Effective verbal and written communication skills.
• Organized and able to manage competing priorities.
• Good judgment.
• Resourcefulness in problem solving.
• Able to take and follow through with delegated tasks.
• Ability to work with all clients regarding their individual health maintenance needs.
• Ability to work both independently and in a team to meet the objectives of all programs.
• Ability to work with people from diverse backgrounds in multi-cultural setting required.

At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.