Referral Navigator for Multicultural Care

Apicha Community Health Center; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

12 Paid Holidays

Vacation & sick leave

Health insurance

Flexible Spending Account

Life insurance

Employee assistance program

Job summary

Apicha Community Health Center in New York's Jackson Heights is seeking a resourceful and empathetic full-time Referral Specialist. You will maintain, track, assemble and review patients' referral documentation to ensure safety and provide clinical information to specialists per guidelines.

Responsibilities include contacting review organizations and insurers for prior approvals, presenting medical information, reviewing referral details with patients, coordinating with community resources,

Qualifications

• High school diploma required; medical assistant certification preferred.
• Effective verbal and written communication skills.
• Organized and able to manage competing priorities.
• Good judgment.
• Resourcefulness in problem solving.
• Able to take and follow through with delegated tasks.
• Ability to work with all clients regarding their individual health maintenance needs.
• Ability to work both independently and in a team to meet the objectives of all programs.
• Ability to work with people from diverse backgrounds in multi-cultural setting required.

Responsibilities

• Maintain ongoing tracking and appropriate documentation on referrals to ensure patient safety.
• Per referral guidelines, provide appropriate clinical information to specialist. Relates given information concerning patient's clinical background and referral needs.
• Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis as documented on the referral.
• Review details and expectations about the referral with patients.
• Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers.
• Ensure that referrals are addressed in a timely manner.
• Follow-up with referrals to ascertain attendance and obtain a completed report.
• Remind patients of scheduled appointments via mail or phone.
• Performs other duties as may be assigned.

Skills

Verbal/written comms

Organizational skills

Good judgment

Problem solving

Task follow-through

Client-oriented care

Team & independent work

Diversity sensitivity

Education

High school diploma

Medical assistant cert

Job description

Apicha Community Health Center in New York's Jackson Heights is seeking a resourceful and empathetic full-time Referral Specialist. You will maintain, track, assemble and review patients' referral documentation to ensure safety and provide clinical information to specialists per guidelines.

Responsibilities include contacting review organizations and insurers for prior approvals, presenting medical information, reviewing referral details with patients, coordinating with community resources,