Referral Navigator: Care Access & Coordination

Optum; Henderson (NV); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

PTO & Holidays

Medical, Dental, Vision

401(k) & ESPP

Education Reimbursement

Employee Discounts

EAP

Referral Bonus Program

Voluntary Benefits

Job summary

Optum is seeking a Referral Navigator in Henderson, NV to process referrals from Primary Care Providers for specialist care across internal and external providers. You will build, review, and schedule referrals, ensuring all documents are complete and contacting providers as needed.

The role is predominantly sedentary, with extensive computer work and telephone coordination. Schedule is Monday–Friday, with full benefits and growth opportunities within UnitedHealth Group.

Qualifications

• Requires high school diploma or GED.
• Must be CPR certified or able to obtain within 30 days.
• 2+ years in health-related field.
• 2+ years with EMR or practice management software.

Responsibilities

• Build new referrals from network providers.
• Review documents to ensure completeness.
• Request missing information and resend when needed.
• Cancel referrals not meeting criteria within required time.
• Forward to MD review if information is questionable.
• Accept referrals and determine outsourcing/overflow fit.
• Handle paperwork, faxing, scanning, and phone calls; >90% computer work.

Skills

Healthcare experience

EMR experience

Bilingual English/Spanish

Phone etiquette

Attention to detail

Education

High School Diploma/GED

CPR certification

Tools

EMR/Practice Management Software

Job description

Optum is seeking a Referral Navigator in Henderson, NV to process referrals from Primary Care Providers for specialist care across internal and external providers. You will build, review, and schedule referrals, ensuring all documents are complete and contacting providers as needed.

The role is predominantly sedentary, with extensive computer work and telephone coordination. Schedule is Monday–Friday, with full benefits and growth opportunities within UnitedHealth Group.