Referral Navigation Specialist II

75 HonorHealth Medical Group; United States; On-site; USD 38,000 - 46,000; Full time

Job summary

HonorHealth is seeking an Administrative Support professional to serve as the primary contact for patients contacting the Customer Navigation Center, handling referral authorizations and appointment scheduling. This role requires strong insurance knowledge, accurate data entry, and teamwork across networks; bilingual Spanish skills preferred.

A High School Diploma is required, with an Associates or medical assistant certification preferred.

Qualifications

• 2 years of call center experience
• Knowledge of insurance plans and requirements
• Knowledge of physician specialties and hospital services offered
• Knowledge of medical terminology
• Bilingual in Spanish (conversation) preferred

Responsibilities

• Primary contact for patients contacting the Customer Navigation Center regarding referrals
• Obtain referral authorizations and support in-network referrals processing
• Coordinate care and schedule specialty appointments
• Gather clinical documentation to support referrals
• Document provider information in Referral Management System and EPIC

Skills

Call center experience

Typing 45 WPM

Insurance knowledge

Medical terminology

Education

High School Diploma or GED

Associates degree or medical assistant certification (preferred)

Job description

HonorHealth is seeking an Administrative Support professional to serve as the primary contact for patients contacting the Customer Navigation Center, handling referral authorizations and appointment scheduling. This role requires strong insurance knowledge, accurate data entry, and teamwork across networks; bilingual Spanish skills preferred.

A High School Diploma is required, with an Associates or medical assistant certification preferred.