Referral & Care Coordination Specialist II

HonorHealth; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

HonorHealth in Phoenix is seeking an Administrative Support professional to serve as the primary contact for patients navigating ambulatory referrals. You will handle referral authorizations, coordinate care, schedule specialty appointments, and help ensure in-network referrals flow smoothly.

The ideal candidate has a High School Diploma or GED (Associates preferred), 2 years call center experience, 45 WPM typing, knowledge of insurance requirements, and basic medical terminology; Spanish

Qualifications

• 2 years of call center experience required.
• Typing speed of at least 45 WPM required.
• Knowledge of insurance plans and requirements.
• Knowledge of physician specialties and hospital services.
• Basic medical terminology knowledge.
• Bilingual in Spanish preferred.

Responsibilities

• Primary contact for patients requesting ambulatory provider referrals and referrals authorizations.
• Coordinate care and scheduling for specialty appointments and in-network referrals.
• Verify insurance requirements and document referral data in the Referral Management System and EPIC.
• Escalate provider data or care availability issues as needed.
• Maintain knowledge of provider scoring factors and ensure best-fit referrals.

Skills

Call center experience

Typing 45 WPM

Insurance plan knowledge

Spanish language

Education

High School Diploma or GED

Associates or medical assistant certification

Tools

EPIC

Job description

HonorHealth in Phoenix is seeking an Administrative Support professional to serve as the primary contact for patients navigating ambulatory referrals. You will handle referral authorizations, coordinate care, schedule specialty appointments, and help ensure in-network referrals flow smoothly.

The ideal candidate has a High School Diploma or GED (Associates preferred), 2 years call center experience, 45 WPM typing, knowledge of insurance requirements, and basic medical terminology; Spanish