Patient Access Navigator I

75 HonorHealth Medical Group; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

HonorHealth is seeking an Administrative Support specialist to serve as the primary contact for customers in the Customer Navigation Center. You will improve access to care by scheduling primary and specialty appointments and supporting in-network referrals.

Responsibilities include scheduling in EMR, verifying insurance, responding to MyChart inquiries, and documenting calls while maintaining HIPAA compliance. Strong typing and bilingual Spanish abilities are valued assets.

Qualifications

• High School Diploma or GED required.
• 6 months customer service experience required.
• 1 year of call center experience preferred.
• Typing 45 words per minute minimum required.
• Bilingual in Spanish preferred.

Responsibilities

• Schedule appointments in EMR based on guidelines and patient needs.
• Verify insurance requirements and referrals for accuracy.
• Document telephone encounters and respond to MyChart inquiries.
• Escalate voice of customer to trainers for training and knowledgebase updates.

Skills

Customer service

Typing 45 WPM

Call center experience

Spanish bilingual

Education

High School Diploma or GED

Tools

EPIC EMR

MyChart

Job description

HonorHealth is seeking an Administrative Support specialist to serve as the primary contact for customers in the Customer Navigation Center. You will improve access to care by scheduling primary and specialty appointments and supporting in-network referrals.

Responsibilities include scheduling in EMR, verifying insurance, responding to MyChart inquiries, and documenting calls while maintaining HIPAA compliance. Strong typing and bilingual Spanish abilities are valued assets.