Referral Management Clerk (CLR Clerk)

International SOS Government Medical Services; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

401k plan

Paid time off

Annual bonus

Job summary

International SOS Government Medical Services seeks a Healthcare Administrative Specialist to coordinate specialty care referrals for military beneficiaries. You will work with providers and administrative teams to move referrals from initiation to completion, ensuring accuracy and timely patient access.

Schedule is Full-Time, Monday–Friday, 7:30 AM–4:30 PM, with Federal Holidays and installation days off. You will use CHCS, AHLTA, RMS, HAIMS and other systems to manage referrals and support

Qualifications

• High school diploma or GED.
• Current BLS certification through AHA or Red Cross.
• Experience providing administrative or customer service support in a fast-paced office.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Strong organizational, communication, and confidentiality skills.

Responsibilities

• Coordinate specialty care referral workflows from initiation through completion.
• Review referrals for administrative accuracy and patient eligibility.
• Communicate with patients, providers, and clinics about status and scheduling.
• Maintain referral records and ensure documentation compliance.
• Utilize military healthcare systems to manage referrals and update records.
• Support referral reporting and workflow monitoring to improve patient access.

Skills

Administrative support

Customer service

Multitasking

Communication skills

Confidentiality

Education

High school diploma

BLS certification

Tools

Microsoft Word

Microsoft Excel

Outlook

Windows OS

Job description

Help military beneficiaries access the specialty care they need within a structured healthcare environment where accurate referral management, patient communication, and coordinated administrative support contribute to timely, high-quality care.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

Job Description

You'll use your healthcare administration experience to coordinate specialty care referrals that help military beneficiaries access timely medical services. Working alongside healthcare providers and administrative teams, you'll coordinate referral workflows, communicate with patients and specialty clinics, and help ensure referrals move efficiently from initiation through completion while supporting continuity of care.

Schedule:Full-Time | Monday-Friday | 7:30 AM-4:30 PM | Federal Holidays & Installation Down Days Off

Key Responsibilities

• Manage specialty care referral workflows from initiation through completion while ensuring referrals are processed accurately, documented appropriately, and completed within established timelines.
• Review referrals for administrative accuracy, verify patient eligibility, obtain required documentation, and coordinate specialty care appointments in accordance with established referral management processes.
• Communicate with patients, providers, specialty clinics, and healthcare teams regarding referral status, appointment scheduling, required documentation, and pre-appointment instructions.
• Track referral activity, maintain accurate referral records, obtain and process Clear Legible Reports (CLRs), and ensure referral documentation is completed accurately and within established referral management requirements.
• Utilize military healthcare information systems including CHCS, AHLTA, Referral Management Suite (RMS), HAIMS, and other authorized applications to manage referrals, update patient information, and maintain accurate records.
• Support referral reporting, workflow monitoring, customer service activities, and continuous coordination that helps improve patient access to specialty care.

Qualifications

Required

• High school diploma or GED.
• Current Basic Life Support (BLS) certification through the American Heart Association or American Red Cross.
• Experience providing administrative or customer service support in a fast-paced professional office environment.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Windows.
• Strong organizational, communication, and customer service skills with the ability to manage multiple priorities while maintaining accuracy and confidentiality.

Preferred

• 2+years of healthcare administrative experience within an inpatient or outpatient healthcare setting during the past three (3) years.
• Experience supporting healthcare administration, referral management, patient access, or medical scheduling.
• Familiarity with military healthcare systems, TRICARE, CHCS, AHLTA, MHS GENESIS, Referral Management Suite (RMS), or comparable electronic health record systems.
• Experience coordinating communication between patients, providers, and specialty clinics.

Additional Information

This role requires successful completion of applicable background screening, credentialing, and onboarding requirements prior to employment.

All your information will be kept confidential according to EEO guidelines.

Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus.International SOS Government Medical Servicescomplies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.