Referral & Intake Specialist / Infusion

BrightSpring Health Services Corporation; Duluth (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Health, Dental, Vision & LifeInsurance

Disability Insurance

Flexible Schedules & PTO

Tuition Reimbursement

DailyPay & Employee Discount Program

401k

Pet Insurance

Job summary

Amerita in Duluth, GA is seeking a Referral & Intake Specialist to support the infusion workflow. You will process referrals, gather patient information, verify insurance, and coordinate with Sales, Access and clinical staff to ensure smooth intake and timely patient records.

Responsibilities include ensuring complete documentation, communicating insurance coverage to patients and referral sources, maintaining confidentiality, and supporting the intake team as the primary contact for referrals.

Qualifications

• Must have experience with payer types including Medicare/Medicaid and commercial insurers.
• Strong verbal and written communication skills.
• Knowledge of insurance verification and pre-certification procedures.
• Ability to enter patient demographics and insurance data accurately.

Responsibilities

• Process referrals from referral sources in a timely manner.
• Ensure all required documentation is received to process referrals.
• Enter patient demographics, clinical, and insurance information into the system.
• Coordinate with Sales, Access and clinical staff on status and authorization requirements.
• Verify insurance and communicate financial responsibilities to patients/referral sources.
• Maintain confidentiality of patient information.
• Other duties as assigned.

Skills

Customer service

Insurance verification

Payer types

Data entry

Communication

Education

High School Diploma/GED

Associate’s degree preferred

Job description

Referral & Intake Specialist / Infusion

Job Locations: US-GA-DULUTH

Our Company

Amerita

Overview

Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for an Intake Coordinator to join our Intake team as we grow to be one of the top home infusion providers in the country. The Intake Coordinator will report to the General Manager and work in our location branch.

Amerita is an entrepreneurial-founded company and a wholly owned subsidiary of PharMerica. The home infusion market is positioned for rapid growth driven by the aging population, increase in chronic diseases, robust pipeline of infusible drugs coming to market, and an industry shift from hospital delivery settings to lower-cost, high-quality alternative providers such as Amerita.

As a core member of the Intake team, you will have primary responsibility for the timely clearance of new referrals. We will help you achieve your goals through continuous professional development and regular career progression discussions.

Amerita's intake coordinator are responsible for working in coordination with the sales and pharmacy teams process patient referrals and admissions in a timely manner. Intake coordinators must gather necessary patient information to create patient records and working with access operations to communicate insurance coverage to patients and referral sources. The Intake coordinators are often the first point of contact for patients and referrals sources and must create and maintain a positive, calm and supportive atmosphere; emphasizing personal interest and compassion for our patients.

Schedule

Monday - Friday

8:30am - 5pm

9:30am - 6pm

Benefits

• Competitive Pay
• Health, Dental, Vision & Life Insurance
• Company-Paid Short & Long-Term Disability
• Flexible Schedules & Paid Time Off
• Tuition Reimbursement
• Employee Discount Program & DailyPay
• 401k
• Pet Insurance

Responsibilities

• Responsible for processing referrals received from referral sources.
• Ensures that all required documentation has been received to process the referral timely.
• Ensures Intake referral checklists are complete.
• Enter patient demographic, clinical, and insurance and authorization information into the computer system.
• Coordinates with other departments including Sales, Access and clinical staff regarding the status of the referrals and any authorization requirements and out of pocket cost required to be collected before delivery.
• Ensures that insurance verification is completed and patient has accepted financial responsibility prior to initial shipment.
• Completes documentation of progress notes in computer system.
• Notifies patients/caregivers regarding insurance coverage and payment responsibilities.
• Maintains confidentiality of patient and proprietary information.
• Other duties as assigned.
• Supervisory Responsibility: No

Qualifications

• High School Diploma/GED or equivalent required; Associate's Degree or some college preferred
• Experience working with all payer types, including Medicare, Medicaid and commercial insurance companies
• Knowledge of insurance verification and pre-certification procedures
• Understands the scope of services that Amerita can provide
• Strong verbal and written communication skills

**To perform this role will require constantly sitting, standing and typing on a keyboard with fingers, and occasionally walking, bending, and reaching. The physical requirements will be the ability to push/pull and lift/carry 10-30 lbs**

About our Line of Business

Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.