Referral Intake Specialist

Ohio; Dayton (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Paid time off

401(k) with employer match

Certification prep

Scrubs provided

Preceptor support

Professional development

Job summary

Ohio's Hospice in Dayton, OH, is hiring a Referral Intake Specialist. You will be the first point of contact for patients, families, and referral sources, handling calls and gathering essential information for referrals.

The role involves documenting interactions, explaining hospice services, and supporting the care team in a fast-paced environment. Required education includes a high school diploma or GED, strong computer and data-entry skills, and a valid driver's license.

Qualifications

• High school diploma or GED.
• Strong computer and data-entry skills.
• Excellent communication and customer-service skills.
• Valid driver's license and a safe driving record.
• Proof of required automobile insurance.
• Ability to travel in varying weather conditions when necessary.
• Ability to successfully complete a criminal background check and 10-panel drug screening.
• Two years of customer-service experience (Preferred).

Responsibilities

• Answer incoming calls with professionalism, empathy, and exceptional customer service.
• Gather, verify, and document patient and referral information.
• Explain hospice services clearly and answer questions from patients, families, healthcare providers, and community partners.
• Maintain accurate, complete, and timely documentation of all interactions.
• Work collaboratively with team members and provide support to other departments as needed.
• Participate in quality-improvement initiatives to enhance the patient and family experience.
• Assist with onboarding and training new team members when assigned.

Skills

Communication

Customer service

Data entry

Computer skills

Driver's license

Travel readiness

Background check

Drug screening

High school or GED

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Referral Intake Specialist

Full Time Supporting Dayton, OH, US

Location: Onsite
Schedule: Full-time, 40 hours per week
Hours: Shifts scheduled between 12:00 p.m. and 10:30 p.m.
Weekend Rotation: Every third weekend
Holiday Rotation: 1–2 holidays per year

Make a Meaningful Difference Every Day

At Ohio's Hospice, every interaction matters. As a Patient & Referral Services Representative, you’ll be an important first point of contact for patients, families, referral sources, and care teams across our service areas.

If you’re compassionate, service-oriented, organized, and comfortable working in a fast-paced environment, this opportunity allows you to use your communication and customer-service skills to make a meaningful difference for patients and families during important moments in their lives.

What You’ll Do

• Answer incoming calls and inquiries with professionalism, empathy, and exceptional customer service.
• Gather, verify, and accurately document patient and referral information.
• Explain hospice services clearly and answer questions from patients, families, healthcare providers, and community partners.
• Maintain accurate, complete, and timely documentation of all interactions.
• Work collaboratively with team members and provide support to other departments as needed.
• Participate in quality-improvement initiatives designed to enhance the patient and family experience.
• Assist with onboarding and training new team members when assigned.

What We’re Looking For

Required:

• High school diploma or GED.
• Strong computer and data-entry skills.
• Excellent communication and customer-service skills.
• Valid driver's license and a safe driving record.
• Proof of required automobile insurance.
• Ability to travel in varying weather conditions when necessary.
• Ability to successfully complete a criminal background check and 10-panel drug screening.

Preferred:

• At least two years of customer-service experience.

What We Offer

Ohio's Hospice provides a comprehensive benefits package designed to support your personal and professional well-being, including:

• Competitive compensation
• Medical, dental, and vision insurance
• Short- and long-term disability coverage
• Life insurance
• Paid time off
• 401(k) with employer match
• Hospice certification preparation and incentive pay
• Scrubs provided during onboarding
• Dedicated preceptor and orientation support
• Ongoing education and professional development

Why Work for Ohio's Hospice?

Our mission is to provide compassionate care that helps patients and families make the most of every moment.

As part of Ohio's Hospice, you’ll join a collaborative team where your work directly contributes to an exceptional experience for patients and their loved ones. We’re committed to creating a supportive environment where employees can grow, develop their skills, and find purpose in the work they do.

Equal Opportunity & Inclusion

Ohio's Hospice is an Equal Opportunity Employer and complies with all applicable federal civil rights laws. Employment decisions are made without regard to race, color, national origin, age, disability, sex, or any other protected status.

Ohio's Hospice is proud to be Platinum Certified through SAGECare and is committed to fostering an inclusive environment that welcomes LGBTQ+ employees, patients, and families.