Referral Coordinator & Surgical Scheduler - General Surgery Clinic

Advocate Health; Park Ridge (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Aurora Medical Group, part of Advocate Health, is seeking a Surgical Scheduler to support providers, coordinate patient procedures, and ensure a compassionate patient experience in Park Ridge, IL. Monday–Friday schedule within standard operation hours.

The role involves coordinating OR time, communicating changes, handling charges, and assisting with patient inquiries in a fast-paced ambulatory care setting.

Qualifications

• High School Diploma required.
• Typically 1 year of healthcare customer service experience including scheduling, registration, insurance authorization or patient billing.

Responsibilities

• Coordinate scheduling of surgical procedures between physicians and offices, and related departments.
• Maintain and update surgery assignments and print/distribute future OR schedules.
• Notify providers of schedule changes and additions.
• Obtain necessary lab work, x-rays, H&P as applicable.
• Process patient charges and verify accuracy of codes and charges.
• Answer, triage, and prioritize incoming calls; assist providers, staff, patients and families.

Skills

Customer service

Scheduling

Communication

Education

High School Diploma

Job description

Where You Will Work

Aurora Medical Group (AMG) is part ofAdvocate Health, one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We'reLooking For:

• High School Diploma
• Typically requires 1 year of experience in a health care setting performing customer service functions that may include experiences in scheduling, registration, insurance authorization and/or patient billing

WhatYou'llDo:

Schedule:Monday-Friday. Between operation hours of 8:00 am - 5:00 pm. 8.5 hour day with a lunch.

As aSurgical Scheduleryou'll play a vital roleinthe care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Coordinates scheduling of surgical procedures between physicians and their offices, available OR specialty time, anesthesia, and other departments as necessary (i.e., X-ray, MRI, CT, etc.). Coordinates and communicates changes to existing schedule with appropriate departments/staff and makes adjustments to ensure maximum utilization of rooms and equipment.
• Schedules next day and beyond surgical procedures. Maintains and updates surgery assignments. Prints and distributes future OR schedules to all appropriate areas. Notifies providers with schedule changes and additions.
• Obtains necessary lab work, x-rays, H&P (History & Physical) as applicable.
• Processes patient charges and calculates based on procedure type, length of procedure, and supplies used. Reviews revenue to ensure charges are entered for every patient. Runs reports and verifies correct entry of codes and updates charges if errors are made.
• Answers, screens, triages, prioritizes, and determines urgency of incoming calls. Acts as a resource to providers, staff, patients and families.
• Operates and troubleshoots office equipment, arranges for maintenance repairs as necessary. May maintain inventory of office supplies, and complete and submit supply orders to replenish stock.

About This Location:

Park Ridge

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Physical Requirements and Working Conditions

• Must be able to sit approximately 90% of the workday.
• Must be able to lift up to 10 lbs. occasionally.
• Operates all equipment necessary to perform the job.
• Exposed to a fast-paced, high noise-level office environment.