Referral Coordinator: Seamless Scheduling & Care Coordination

St. Luke's Hospital; Chesterfield (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Day one benefits package

Pension Plan & 401K

Competitive compensation

FSA & HSA options

PTO programs available

Education Assistance

Job summary

St. Luke’s Hospital in Chesterfield, MO, is seeking a Referral Specialist for the Centralized Referral Center.

The role involves coordinating referrals from primary care and medical group physicians, contacting patients, scheduling specialist appointments, and coordinating insurance authorizations. The specialist will follow up to ensure timely scheduling and handle inquiries by phone, text, in person, or email.

Qualifications

• Two to three years of experience in a health care setting required.
• Call center or similar customer service experience preferred.
• High school diploma or GED required; CMA certification preferred.

Responsibilities

• Receive and process referrals from PCPs and St. Luke’s Medical Group physicians.
• Schedule appointments with specialists and coordinate insurance authorizations.
• Respond to inbound calls and make outbound calls; handle online appointment requests.
• Book same-day appointments when appropriate and relay information to patients.
• Document and log information accurately in databases; maintain patient confidentiality; promote teamwork.

Education

High school diploma or GED

Certified Medical Assistant certification

Job description

St. Luke’s Hospital in Chesterfield, MO, is seeking a Referral Specialist for the Centralized Referral Center.

The role involves coordinating referrals from primary care and medical group physicians, contacting patients, scheduling specialist appointments, and coordinating insurance authorizations. The specialist will follow up to ensure timely scheduling and handle inquiries by phone, text, in person, or email.