Referral Specialist: Patient Access & Scheduling

St. Luke's Hospital; Kirkwood (MO); Presencial; USD 42.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Day one benefits package

Pension Plan & 401K

Competitive compensation

FSA & HSA options

PTO programs available

Education Assistance

Descripción de la vacante

St. Luke’s Hospital in Missouri seeks a Referral Specialist for the Centralized Referral Center. You will manage referrals, schedule appointments with specialists, and coordinate insurance authorizations while maintaining patient confidentiality and logging information accurately.

Responsibilities include handling inbound/outbound calls, assisting with online scheduling, and promoting teamwork within the healthcare team in line with our mission and values.

Formación

• Two to three years of experience in a health care setting required.
• Call center or similar customer service experience preferred.
• High school diploma or GED required; CMA certification preferred.

Responsabilidades

• Manage referrals from primary care and St. Luke’s Medical Group physicians to specialists.
• Schedule appointments with specialist offices and coordinate insurance authorizations.
• Follow up to ensure patients are scheduled within St. Luke’s; respond to inbound calls and outreach as needed.
• Assist with online scheduling requests and same-day appointment requests when appropriate.
• Communicate with patients by phone, text, in person, or email; document information in databases; maintain confidentiality.

Conocimientos

Customer service

Call center experience

Scheduling

Educación

High school diploma or GED

Certified Medical Assistant (preferred)

Herramientas

Medical terminology

Descripción del empleo

St. Luke’s Hospital in Missouri seeks a Referral Specialist for the Centralized Referral Center. You will manage referrals, schedule appointments with specialists, and coordinate insurance authorizations while maintaining patient confidentiality and logging information accurately.

Responsibilities include handling inbound/outbound calls, assisting with online scheduling, and promoting teamwork within the healthcare team in line with our mission and values.