Patient Referral & Care Coordination Specialist

St. Luke's Hospital - MO; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Day one benefits package

Pension Plan & 401K

Competitive compensation

FSA & HSA options

PTO programs available

Education Assistance

Job summary

St. Luke's Hospital in Missouri is seeking a Referral Specialist for the Centralized Referral Center to manage referrals from primary care and specialists, contact patients, schedule appointments, and coordinate authorizations.

The role emphasizes accurate documentation, confidentiality, and teamwork; requires 2–3 years healthcare experience and a high school diploma or GED, with CMA certification preferred.

Qualifications

• High school diploma or GED required.
• 2–3 years in health care setting; call center or customer service experience preferred.
• Certified Medical Assistant certification preferred.

Responsibilities

• Manage referrals from primary care and St. Luke's Medical Group to specialists.
• Contact patients, schedule appointments, and coordinate insurance authorizations.
• Follow up to ensure scheduling within St. Luke's; respond to inbound/outbound calls.
• Handle online appointment requests and same-day scheduling when appropriate.
• Document and log information in databases; maintain confidentiality.
• Promote teamwork with all members of the healthcare team.

Skills

Customer service

Communication

Education

High school diploma or GED

Some college coursework

Certified Medical Assistant certification

Job description

St. Luke's Hospital in Missouri is seeking a Referral Specialist for the Centralized Referral Center to manage referrals from primary care and specialists, contact patients, schedule appointments, and coordinate authorizations.

The role emphasizes accurate documentation, confidentiality, and teamwork; requires 2–3 years healthcare experience and a high school diploma or GED, with CMA certification preferred.