Referral Specialist - Referral Center

St. Luke's Hospital (MO); Kirkwood (MO); Presencial; USD 42.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Day one benefits package

Pension Plan & 401K

Competitive compensation

FSA & HSA options

PTO programs available

Education Assistance

Descripción de la vacante

St. Luke’s Hospital in Missouri seeks a Referral Specialist for the Centralized Referral Center. You will manage referrals, schedule appointments with specialists, and coordinate insurance authorizations while maintaining patient confidentiality and logging information accurately.

Responsibilities include handling inbound/outbound calls, assisting with online scheduling, and promoting teamwork within the healthcare team in line with our mission and values.

Formación

• Two to three years of experience in a health care setting required.
• Call center or similar customer service experience preferred.
• High school diploma or GED required; CMA certification preferred.

Responsabilidades

• Manage referrals from primary care and St. Luke’s Medical Group physicians to specialists.
• Schedule appointments with specialist offices and coordinate insurance authorizations.
• Follow up to ensure patients are scheduled within St. Luke’s; respond to inbound calls and outreach as needed.
• Assist with online scheduling requests and same-day appointment requests when appropriate.
• Communicate with patients by phone, text, in person, or email; document information in databases; maintain confidentiality.

Conocimientos

Customer service

Call center experience

Scheduling

Educación

High school diploma or GED

Certified Medical Assistant (preferred)

Herramientas

Medical terminology

Descripción del empleo

Location : Address

2315 DOUGHERTY FERRY RD

Job Posting

We are dedicated to providing exceptional care to every patient, every time.

St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for "Outstanding Patient Experience" by HealthGrades.

Position Summary:

The Referral Specialist in the Centralized Referral Center manages referrals from primary care and other St. Luke’s Medical Group physicians to specialists. The role includes contacting patients, scheduling appointments with specialist offices, and coordinating insurance authorizations. The specialist follows up to help ensure patients are scheduled within St. Luke’s; responds to inbound calls and makes outbound calls as requested; handles online appointment requests and requests for scheduling assistance; schedules same-day appointments when appropriate; and provides information about hospital services as needed. The specialist communicates effectively with patients by phone, text, in person, or email; accurately documents and logs information in databases; performs duties in a manner consistent with the organization’s mission and values; and maintains confidentiality by not discussing patients’ diagnoses or other medical information. Responsible for promoting teamwork with all members of the healthcare team. Performs all duties in a manner consistent with St. Luke’s mission and values.

Education, Experience, & Licensing Requirements:

Education: High school diploma or GED required. Some college coursework and/or Certified Medical Assistant certification preferred.

Experience: Two to three years of experience in a health care setting required; call center or similar customer service experience preferred.

Benefits for a Better You:

• Day one benefits package

• Pension Plan & 401K

• Competitive compensation

• FSA & HSA options

• PTO programs available

• Education Assistance

Why You Belong Here:

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.