Referral Coordinator: Patient Care Navigator

Cano Health; Sun City Center (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Cano Health in Sun City Center, FL is seeking a Referral Coordinator to manage referrals, pre-verifications, and authorizations, ensuring timely communication between patients, providers, and health plans. This role emphasizes patient-centered care and seamless coordination within the clinic.

The ideal candidate has 1–2 years of experience in a medical office, familiarity with scheduling systems and EHRs (eCW), and a BLS certification.

Qualifications

• High school diploma or GED is required.
• 1–2 years of experience in a medical office handling referrals.
• Working knowledge of medical terminology and insurance processes.
• BLS certification is required; must respond appropriately in emergencies.
• Experience with scheduling systems and EHRs (eCW).

Responsibilities

• Process outgoing referrals promptly based on provider orders and input referrals into data systems.
• Verify insurance eligibility and obtain prior authorizations as needed.
• Schedule appointments with specialists or service providers.
• Educate patients on referral processes, insurance requirements, and expectations.
• Maintain accurate documentation of all referral activities in the EHR.

Skills

Customer service

Organizational skills

Time management

Bilingual in English and Spanish

Education

High school diploma or GED

Tools

eClinicalWorks (eCW)

Availity

Cano.Net

Workday

Oracle

Job description

Cano Health in Sun City Center, FL is seeking a Referral Coordinator to manage referrals, pre-verifications, and authorizations, ensuring timely communication between patients, providers, and health plans. This role emphasizes patient-centered care and seamless coordination within the clinic.

The ideal candidate has 1–2 years of experience in a medical office, familiarity with scheduling systems and EHRs (eCW), and a BLS certification.