Referral Coordinator - National Remote

UnitedHealth Group; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

UnitedHealth Group is seeking a full-time Referral Coordinator to support patient referrals and work collaboratively with healthcare providers. This role offers flexibility with telecommuting options while playing a vital role in facilitating patient care and enhancing service efficiency. Candidates should have experience in customer service and medical referral processing.

Benefits

90 days paid training

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Qualifications

• 1+ years of Customer Service experience analyzing and solving customer problems.
• 1+ years of medical referral processing experience.
• Ability to navigate through multiple screens while talking and typing.

Responsibilities

• Manage the intake of members or the admission/discharge information.
• Work with hospitals, clinics, and the clinical team to manage requests.
• Handle resolutions/inquiries from members and/or providers.

Skills

Customer Service

Medical Referral Processing

Microsoft Word

Microsoft Excel

Communication

Education

High School Diploma / GED

Job description

Optum CO is seeking a Referral Coordinator to join our team anywhere in the US. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:30pm MST. It may be necessary, given the business need, to work occasional overtime. We offer 90 days of paid training. The hours of the training will be aligned with your schedule. Training will be conducted virtually from your home. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

• Manage the intake of members or the admission/discharge information post notification
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
• Handle resolution/inquiries from members and/or providers
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GER OR equivalent work experience
• Must be 18 years of age OR Older
• 1+ years of Customer Service experience analyzing and solving customer problems
• 1+ years of medical referral processing experience
• Experience with Windows based programs including Microsoft Word (ability to create, edit, save and send documents) and Excel (create, edit, sort), Outlook and Teams
• Ability to type and talk at the same time and navigate through multiple screens
• Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:30pm MST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Experience working with Medicare and/or Medicaid Services
• Call center experience
• Experience working in a metric-driven work environment
• Knowledge of ICD-10 and CPT codes

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO