Referral Coordinator I - EPIC-Savvy Scheduling

Henry Ford Health; Grass Lake (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Henry Ford Health is seeking a Referral Coordinator I to process referrals and schedule specialist appointments. You will collaborate with patients, providers, and staff to ensure timely, coordinated care and use EPIC to manage patient records.

This role emphasizes strong customer service and accurate workflow execution. The position requires a high school diploma or GED, 2 years in healthcare registration/scheduling, 1 year with EPIC, and proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Two years of registration and appointment scheduling experience in a healthcare setting.
• One year of clinic appointment scheduling experience and EMR/EPIC experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Process referrals efficiently with accuracy and timeliness.
• Schedule specialist appointments and coordinate patient care.
• Collaborate with patients, providers, and staff to maintain service delivery.
• Leverage EPIC and other technologies to manage workflows and patient records.
• Deliver exceptional customer service and foster positive relationships with stakeholders.

Skills

Customer service

Scheduling

Education

High School Diploma or GED

Associate degree

Tools

EPIC EMR

Microsoft Office

Job description

Henry Ford Health is seeking a Referral Coordinator I to process referrals and schedule specialist appointments. You will collaborate with patients, providers, and staff to ensure timely, coordinated care and use EPIC to manage patient records.

This role emphasizes strong customer service and accurate workflow execution. The position requires a high school diploma or GED, 2 years in healthcare registration/scheduling, 1 year with EPIC, and proficiency in Microsoft Office.