Referral Coordinator I

Henry Ford Health; Grass Lake (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Henry Ford Health is seeking a Referral Coordinator I to process referrals and schedule specialist appointments. You will collaborate with patients, providers, and staff to ensure timely, coordinated care and use EPIC to manage patient records.

This role emphasizes strong customer service and accurate workflow execution. The position requires a high school diploma or GED, 2 years in healthcare registration/scheduling, 1 year with EPIC, and proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Two years of registration and appointment scheduling experience in a healthcare setting.
• One year of clinic appointment scheduling experience and EMR/EPIC experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Process referrals efficiently with accuracy and timeliness.
• Schedule specialist appointments and coordinate patient care.
• Collaborate with patients, providers, and staff to maintain service delivery.
• Leverage EPIC and other technologies to manage workflows and patient records.
• Deliver exceptional customer service and foster positive relationships with stakeholders.

Skills

Customer service

Scheduling

Education

High School Diploma or GED

Associate degree

Tools

EPIC EMR

Microsoft Office

Job description

Referral Coordinator I - Henry Ford Health

Job Title

Referral Coordinator I

About the Department

Join the Access/Referral Management team at Henry Ford Health, where we play a critical role in ensuring patients receive timely and coordinated care. Our department is dedicated to streamlining the referral process, scheduling specialist appointments, and fostering seamless communication between patients, providers, and staff. We leverage advanced technologies, including EPIC, to maintain efficient workflows and deliver exceptional service. Be part of a team that directly impacts patient care and operational excellence within our healthcare system.

Role Overview

As a Referral Coordinator I, you will be responsible for efficiently processing referrals, scheduling specialist appointments, and ensuring seamless coordination of patient care. You’ll collaborate with patients, providers, and staff to maintain optimal service delivery, leveraging technology and workflows to deliver exceptional customer service. Your role is vital in fostering positive relationships and ensuring timely, effective referral processing.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Process referrals efficiently, ensuring accuracy and timeliness.
• Schedule specialist appointments and coordinate patient care seamlessly.
• Collaborate with patients, providers, and staff to maintain optimal service delivery.
• Leverage EPIC and other technologies to manage workflows and patient records.
• Deliver exceptional customer service, fostering positive relationships with all stakeholders.

What You Will Need

Required Qualifications

• High School Diploma or G.E.D. equivalent.
• Two (2) years of experience in registration and appointment scheduling in a healthcare setting.
• One (1) year of experience in clinic appointment scheduling and working with electronic medical records (EMR), particularly EPIC.
• Proficiency in Microsoft Office Suite (e.g., MS Word, Excel, PowerPoint).

Preferred Qualifications

• Associate degree.
• Previous experience working directly with providers.

What We Offer

At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join us to make a meaningful impact while advancing your professional journey.

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.