Referral Coordinator - Dermatology

TriState Health; Clarkston (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Medical benefits

Dental benefits

Vision benefits

403(b) Matching

Job summary

TriState Health is seeking a Referral Coordinator to manage incoming referrals and prepare them for scheduling with the appropriate clinic. You will prioritize urgent referrals and coordinate with providers to gather necessary information.

You will verify insurance details, maintain EMR updates, ensure proper authorizations, and uphold HIPAA compliance while delivering professional communication with patients and staff.

Qualifications

• High school graduate or GED, required.
• Minimum 1 year experience in a medical office or hospital setting.
• Experience performing pre-authorization functions or medical insurance billing.
• CPT/ICD coding experience preferred.
• Familiarity with medical terminology.
• Strong verbal and written communication skills.
• Strong interpersonal skills.

Responsibilities

• Process referrals timely and prepare for scheduling with the appropriate clinic.
• Contact referring providers/facilities to gather information as needed.
• Verify patient insurance and benefit information.
• Update patient information within the EMR as necessary.
• Assure authorization to see specialists has been put in place by referring provider/facility.
• Comply with HIPAA regulations and the organization’s policies and procedures.
• Perform other clerical duties as required.

Skills

Medical terminology

Verbal communication

Written communication

Interpersonal skills

Education

High school diploma or GED

Tools

Word

Excel

Office software

Job description

The Referral Coordinator is responsible for ensuring that incoming referrals are processed and prepared for scheduling with the appropriate clinic. The Coordinator will process referrals in a timely manner and prioritize those that are deemed as urgent. Duties and responsibility include, but are not limited to: contacting referring providers/facilities to gather information as needed, verification of patient insurance and benefit information, verification of bad debt and referral to Patient Access if needed, update patient information within the EMR as necessary. The Referrals Coordinator will work closely with the providers and staff of the clinics to which the referrals are directed. The Referrals Coordinator will assure the completion of records and data gathering as directed per provider. Referral Coordinator will review incoming referrals with specific insurance types to assure authorization to see specialist has been put in place by referring provider/facility. The Referral Coordinator complies with HIPAA regulations as well as the organizations policies and procedures regarding patient privacy and confidentially, maintains professional tones at all times when communicating with patients, providers and other representatives and performs other clerical duties as required.

Skills and Abilities:

• Familiarity with medical terminology and nomenclature.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Experience with computers and programs such as Word, Excel and other office software and hardware.

Education and Training:

• High school graduate or GED, required.

Experience:

• Minimum of 1 year experience in a medical office or hospital setting.
• Experience performing pre-authorization functions or medical insurance billing.
• CPT/ICD coding experience preferred.

Benefits Summary:

• Paid Time Off
• Medical, Dental, and Vision
• Flexible Health Spending Account and Dependent Care Spending Account
• Retirement - 403(b) with matching contributions

TriState Health is a not-for-profit, critical access hospital and medical campus, community owned and operated since 1955. As the largest employer in Asotin County, TriState remains committed to our mission of caring for the community and ensuring, “Your Health Is Our First Priority.”

Serving an 8-county region in Washington, Idaho, and Oregon, TriState Health continues to receive awards for excellent service to the community such as “2025 Get with the Guidelines Gold in Rural Stroke” and “1 of 6 Top Recommended Hospitals in Washington State.