Patient Financial Receptionist

TriState Health; Clarkston (WA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision

Flexible Health Spending Account and D

Dependent Care Spending Account

Job summary

TriState Health in Clarkston, WA seeks a Patient Financial Receptionist to serve as a liaison between patients and the billing office, maintaining a courteous, efficient front desk and well organized workflow.

Primary duties include assisting billers to ensure timely and accurate bills, and compiling information for billing staff. The role requires strong communication, proficiency with hospital software, and the ability to work well in a team or independently.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• 1–3 years of customer service experience in a medical office or similar setting preferred.
• Familiarity with hospital software and multi-line phone systems helpful.

Responsibilities

• Act as liaison between patients and the billing office.
• Maintain a courteous, organized front desk and office environment.
• Assist billers to ensure timely and accurate bills.
• Compile and provide information to billers to enhance billing processes.

Skills

Hospital software

Phone systems

Communication skills

Billing procedures

Teamwork

Organization

Punctuality & reliability

Customer service

Education

High school diploma

College coursework preferred

Tools

Hospital software

Phone systems

Office software

Job description

The Patient Financial Receptionist serves as a liaison between patients and the billing office for TriState Health, and upholds the office environment in a smoothly functioning, well organized manner. ln addition to maintaining clerical and customer service duties, this individual's responsibilities include assisting billers as needed to ensure the timely and accurate completion of bills, as well as supporting enhanced billingprocesses by compiling and providing the necessary information and materials to billers.

Education and Training

High school diploma or equivalent required; College coursework or degree preferred.

Experience

Previous experience working in customer service; 1-3 years of experience working in a medical office or similar environment preferred.

Skills and Abilities

• Demonstrated proficiency with relevant hospital software applications, along with standard office
• Equipment and PC software; Experience in operating multi-line phone systems
• Excellent written and oral communication skills
• Familiarity with third-party billing procedures
• Ability to work well both with others and independently
• Excellent organizational skills and the ability to establish priorities effectively
• Exhibits punctuality, dependability, and flexibility
• Displays friendly demeanor and strong interpersonal and customer service skills

Benefits Overview

• Paid Time Off
• Medical, Dental, and Vision
• Flexible Health Spending Account and Dependent Care Spending Account
• Retirement - 403(b) with matching contributions

TriState Health is a not-for-profit, critical access hospital and medical campus, community owned and operated since 1955. As the largest employer in Asotin County, TriState remains committed to our mission of caring for the community and ensuring, “Your Health Is Our First Priority.”

Serving an 8-county region in Washington, Idaho, and Oregon, TriState Health continues to receive awards for excellent service to the community such as “2025 Get with the Guidelines Gold in Rural Stroke” and “1 of 6 Top Recommended Hospitals in Washington State." TriState proudly promotes a 4:1 nurse to patient ratio, with an even lower ratio for critical care patients.

L ocated in Clarkston, WA, and nestled within the Lewis Clark Valley - a hidden gem found at the confluence of the Snake and Clearwater Rivers and at the mouth of Hells Canyon, America’s deepest river gorge. With a mild climate and a four-seasons environment, the valley offers a wide variety of year-round family friendly happenings. Spend time boating on the river, hiking, skiing at nearby resorts, savoring delicious wines and cuisines, attending sporting events, and more! Enjoy life at your pace, your way, in the beautiful Lewis Clark Valley.

Our Mission

Your Health Is Our First Priority!

Our Vision

Empowered Employees. Compassionate Care. Patients First. Community Always.

Our Values

• Quality.Through teamwork, we strive to continuously improve our quality of care and service.
• Compassion.We are the caretakers of our community and we treat each patient, partner, and team member with a tender touch and an unparalleled level of care.
• Respect.We create a culture of respect by engaging professional staff who demonstrates respect for each other, our patients, and their families.
• Collaboration.We seek healthy partnerships – both within and outside our walls – to build teams that deliver the highest quality of care.
• Innovation.We embrace and integrate new ideas and technology to improve our community’s health and wellness.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.