Referral Coordinator (Day Shift) – Patient & Payer Liaison

Sentara Healthcare Inc; Norfolk, Northern (VA, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Sentara Medical Group Comprehensive Weight Loss Kempsville Office in Norfolk, VA is seeking a full-time Referral Coordinator to join the team. The role supports coordination between patients, providers, and insurance plans, focusing on referrals and pre-authorization processes.

The position emphasizes strong medical terminology knowledge and familiarity with EPIC, Medicare/Medicaid, and third-party payers, with standard weekday hours and no nights or weekends.

Qualifications

• High School Diploma or Equivalent is required.
• 1 year experience with insurance verification/referral processing is preferred.
• Knowledge of Medicare, Medicaid and third-party payers; EPIC knowledge preferred.

Responsibilities

• Provides a direct link between patients, primary care providers, specialty providers, and insurance companies.
• Coordinates referral process from primary care providers as well as pre-authorization approvals for drugs and other services as ordered by provider.

Skills

Medical terminology

Payer knowledge

Referral coordination

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Sentara Medical Group Comprehensive Weight Loss Kempsville Office in Norfolk, VA is seeking a full-time Referral Coordinator to join the team. The role supports coordination between patients, providers, and insurance plans, focusing on referrals and pre-authorization processes.

The position emphasizes strong medical terminology knowledge and familiarity with EPIC, Medicare/Medicaid, and third-party payers, with standard weekday hours and no nights or weekends.