Bilingual Medical Receptionist

phmc.org; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

PHMC seeks a Medical Receptionist to perform front desk functions at our primary care and community health centers serving underserved populations. You will report to the Health Center Administrator and support patient registration, appointment scheduling, and insurance verification.

Required are 1–2 years of medical office experience and fluency in Spanish and English. This on-site role emphasizes organization, accuracy, and compassionate patient service in a collaborative PHMC environment.

Qualifications

• High school diploma or GED required; knowledge of billing and insurance verification preferred.
• Experience in a medical office environment is beneficial.
• Fluent in English and Spanish is required; strong customer service skills.

Responsibilities

• Manage front desk in a primary care setting and coordinate patient flow.
• Schedule appointments including specialty and ancillary visits.
• Answer incoming calls and assist patients with inquiries.
• Complete managed care referrals and obtain pre-certifications when needed.
• Enter patient registration data and verify insurance information.
• Log referrals and track required reports from specialists.
• Arrange transportation as needed and assist patients with services.
• Review charts and documents for accuracy and completeness.
• Perform other duties as assigned by Health Center Administrator.

Skills

Billing procedures

Insurance verification

Data Entry

Medical terminology

Managed Care knowledge

Organization skills

Pleasant demeanor

Multitasking

Flexibility

Education

High School Diploma or GED

General Education Diploma

Job description

PHMC is a proud leader in public health. Our Mission is to be the premier regional provider of integrated, community-based healthcare by combining evidence-based clinical practices, outstanding patient service, innovative care partnerships, and team-driven excellence within a healthy fiscal environment.

SUMMARY JOB DESCRIPTION:

Perform all medical receptionist functions at primary care and community-based health centers for underserved populations. The Medical Receptionist will report to the Health Center Administrator.

PATIENT POPULATIONS SERVED:

Age of Patient Populations Served: Pediatric (0 - 19 yrs); Adult (19 – 64 yrs); and Geriatric (65 yrs & older). Non-age Specific Task (N/A) Population: Bariatric Patients with BMI greater than 40, or greater than 35 with weight-related comorbidities. Patients may have exceptional communication needs, developmental delays, or be at the end of life. Other precautions, including isolation, may be required for all populations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for all front Desk Functions in a Primary Care setting
• Schedule Appointments
• Schedule specialty and ancillary appointments
• Answer Phones
• Complete Managed Care Referrals
• Obtain Pre-Certs when needed
• Responsible for patient registration data entry
• Verify Insurance
• Daily Batching of encounter forms
• Log referrals in the tracking system
• Follow up for reports from specialists
• Arrange transportation when needed for patients
• Assist patients when needed
• Review patient's charts and encounter forms for completion
• File reports, file charts
• Perform other duties as assigned

PHMC COMPLIANCE RESPONSIBILITIES:

• Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistleblowers, and Conflict of Interest Policies.
• Keeps abreast of all pertinent federal, state, and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.
• Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job.
• Comply with the Department of Public Health (DPH), The Joint Commission, and other accreditation and regulatory agencies' standards.
• Adhere to all PHMC Policies and Procedures.
• Knowledge and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module.

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must speak fluent Spanish and English. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

SKILLS:

• Knowledge of billing procedures and Insurance verification
• Data Entry
• Knowledge of medical terminology
• Familiar with Managed Care Plans and Referral Process
• Extensive Organization Skills
• Must have a pleasant manner.
• Ability to manage and complete work assigned by several staff members
• Must be flexible

EXPERIENCE:

One to two years of experience in a medical office environment

EDUCATION:

High School Diploma or GED equivalent

SALARY:

Based on education and experience.

PHMC is an EOE and a Verify Employer

Qualifications

Education

Required

General Education Diploma

High School

Experience

Required1 year

1 to 2 years Medical office experience.

Preferred

Knowledge of billing procedures and Insurance verification.

Familiar with Managed Care Plans and Referral Process

Behaviors

Preferred

Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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