Referral Coordinator

InnovaCare Health; Orlando (FL); On-site; USD 35,000 - 65,000; Full time

Job summary

Ein dynamisches Gesundheitsunternehmen sucht einen Referral Coordinator, der administrative Aufgaben übernimmt, um die Patientenversorgung zu verbessern. In dieser Rolle sind Sie verantwortlich für die Verwaltung von Überweisungen, die Patientenregistrierung und die Kommunikation mit Versicherungsgesellschaften. Sie werden ein wichtiger Teil eines Teams, das sich für die Verbesserung der Lebensqualität der Patienten einsetzt. Wenn Sie eine Leidenschaft für den Kundenservice und die Gesundheitsversorgung haben, ist diese Position eine großartige Gelegenheit, in einem unterstützenden und vielfältigen Umfeld zu arbeiten.

Qualifications

• Mindestens 5 Jahre Erfahrung in einem kundenorientierten medizinischen Bereich.
• Bilingual in Englisch/Spanisch bevorzugt, aber nicht erforderlich.

Responsibilities

• Verwaltung der Patientenregistrierung und Überprüfung von Versicherungsleistungen.
• Bearbeitung von Überweisungen und Kommunikation mit Fachärzten.
• Hilfestellung bei Problemen im Gesundheitswesen für Patienten.

Skills

Kundenservice

Schriftliche und mündliche Kommunikationsfähigkeiten

Organisationsfähigkeiten

Kenntnis der medizinischen Terminologie

ICD-10 und CPT-Codierung

Computerkenntnisse in elektronischen Gesundheitsakten

Mathematische Fähigkeiten

Education

High School Diplom oder GED

Tools

EMR-Datenbank

Job description

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InnovaCare Management Services Company, LLC

InnovaCare Health is a dynamic physician lead healthcare provider pioneering change in value-based healthcare. We operate 40+ clinics with 1,100+ employees who share the mission, vision, and values that drive success in each of the communities we touch. Our goal isn’t just healthcare; it’s about promoting work-life balance and supporting the personal and professional goals of each employee to help them lead their best lives.

We are an organization strengthened by our diversity and inclusion. We strive to make an impact in the community through public health education, outreach, and our philanthropic endeavors that span beyond the doors of our facilities.

As we continue to grow, we want employees, like you, who value improving the lives of those they care for each day. #WeAreInnovaCare

Our practices offer: Women’s Health, Wellness, X-Ray/Ultrasound, Dental, Chiropractic, Urgent Care, Managed Care, and Workers Comp services

Job Summary

Performs a wide range of administrative duties to include referral processing, patient registration, verification of benefits, insurance authorizations, patient appointment scheduling, communication with referral sources and other tasks assigned.

Essential Job Functions

• Maintains ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. This tracking may use an EMR database.
• Ensures complete and accurate registration, including patient demographic and current insurance information.
• Assembles information concerning patient's clinical background and referral needs. Per referral guidelines, provides appropriate clinical information to specialist.
• Contacts review organizations and insurance companies to ensure prior approval requirements are met. Presents necessary medical information such as history, diagnosis, and prognosis. Provides specific medical information to financial services as appropriate to process referral.
• Reviews details and expectations about the referral with patients.
• Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).
• System navigator and point of contact for: patients and individuals who have consent and direct access to patient information and can ask questions.
• In some circumstances, may assume an advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient promptly.
• Identifies and utilizes cultural and community resources. Establishes and maintains relationships with identified service providers.
• Ensures that referrals are addressed promptly, all referrals should be processed by the end of 90 days from initiation.
• Reminds patients of scheduled appointments via mail, phone, or text.
• Processes requests for medical records release and maintains appropriate logs, etc.
• Performs all other related duties as assigned.
  
  

Minimum Required Education, Experience & Skills

• High school diploma or GED equivalent.
• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized and ability to manage competing priorities.
• Knowledge of medical terminology.
• Knowledge of ICD-10 and CPT coding.
• Expert in computer literacy in electronic health record.
• Ability to react calmly and effectively in emergency situations required.
• Basic mathematical skills.
• Safe work practices in a clinic setting.
• Able to follow through with delegated tasks.
  
  

Preferred Education, Experience & Skills

• At least 5 years in a medical related customer service role.
• Bilingual in English/Spanish preferred but not required.
  
  

Physical & Mental Requirements: (check all that apply)

• Required immunizations and vaccinations.
• Ability to lift to 50 pounds.
• Ability to push or pull heavy objects using up to 100 pounds of force.
• Ability to stand or sit for extended periods of time.
• Ability to use fine motor skills to operate equipment and/or machinery.
• Ability to properly drive and operate a vehicle.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Occasionally requires exposure to communicable diseases or bodily fluids.
• Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training).
  
  

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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