Referral Coordinator

Humana Inc; Casselberry (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Join a leading healthcare organization as a Referral Coordinator, where you will play a vital role in scheduling and coordinating patient referrals. This position requires strong communication skills and proficiency in medical terminology. You will be part of a dedicated team focused on enhancing patient experiences while adhering to established guidelines. The role offers competitive benefits and a supportive work environment, emphasizing personal well-being and professional growth.

Benefits

Medical, Dental and Vision Benefits

401(k) Retirement Savings Plan

Paid Time Off

Short-term and Long-term Disability

Life Insurance

Qualifications

• 1+ years of hands-on healthcare experience in a clinical setting.
• Proficient with Microsoft Office applications.
• Must be passionate about improving consumer experiences.

Responsibilities

• Schedules and pre-registers patients for exams and procedures.
• Gathers and communicates preparation instructions to patients.
• Works under close supervision with defined parameters.

Skills

Bilingual English/Spanish

Professional Communication

Medical Terminology

Education

Medical Assistant Certification

Tools

Microsoft Office

Electronic Medical Records

Job description

Become a part of our caring community and help us put health first

The Referral Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral Coordinator performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

The Referral Coordinator gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Use your skills to make an impact

Required Qualifications

• 1+ years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population
• MUST be Bilingual English/Spanish
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
• Proficient with medical terminology
• Experience with Electronic Medical Records
• Excellent professional communication abilities, at all levels within the organization and with patients, at all times
• This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications:

• Knowledge of ICD 10 and CPT coding
• Referral experience
• Medical Assistant or Professional State Certifications related to healthcare

Additional Information:

Working Hours: Monday – Friday 8:00 to 5:00

This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Alert:

Humana values personal identify protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent [e-mail] instructions on how to add the information into your official application on Humana’s secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$38,000 - $45,800 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.