Physician Practice Referral Coordinator, Central Referral Office, FT, 8:30A-5P

Baptist Health; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Florida is seeking a compassionate and detail-oriented individual to coordinate patient referrals. The role involves verifying patient information and ensuring service excellence. Ideal candidates will have healthcare experience and strong interpersonal skills.

Qualifications

• Minimum 3 years of healthcare experience required.
• Referral experience required.
• CPT and ICD-9 coding knowledge preferred.

Responsibilities

• Coordinate all aspects of referrals ordered for patients.
• Obtain and verify patient demographics and insurance information.
• Provide professional, compassionate service to patients and physicians.

Skills

Communication

Customer Service

Organization

Multi-tasking

Education

High School diploma

Associates degree

Tools

NextGen

Netaccess

Crimson

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves, and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact—because when it comes to caring for people, we're all in.

Job Description:

Responsible for coordinating all aspects of referrals ordered for patients. Obtains and verifies all patient demographics, insurance information, and authorizations/referrals. Practices Baptist Health's mission of service excellence by providing professional, compassionate, and friendly service to our patients and physicians. Estimated pay range for this position is $16.04 - $20.85 per hour, depending on experience.

Qualifications:

• High School diploma, GED, certificate, training, or experience.
• Associates degree preferred.
• Minimum 3 years of healthcare experience required.
• Referral experience required.
• CPT and ICD-9 coding knowledge preferred.
• Must be a professional, detail-oriented team player with effective interpersonal communication skills and excellent customer service skills.
• Must be organized with the ability to multi-task.
• Proficient in computer applications and scheduling systems (NextGen, Netaccess, Crimson, etc.).
• Bilingual skills preferred.

Minimum required experience: Less than 1 year.

EOE, including disability/vets.