Referral Coordinator

Page Mechanical Group, Inc.; Lexington (KY); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a full-time Referral Coordinator. The role involves coordinating appointments and referrals, communicating with providers and patients, and requires strong organizational and communication skills. This position offers remote work after initial in-office training in Lexington, KY.

Qualifications

• High school diploma or equivalent required.
• One year previous experience in a healthcare setting is preferred.
• Ability to work with diverse socio-economical backgrounds.

Responsibilities

• Schedule appointments via fax/email and phone.
• Provide clinical staff with patient information.
• Coordinate referrals and manage multiple priorities.

Skills

Good communication skills

Customer service

Time management

Education

High school diploma or equivalent

Tools

EMR/PMS Greenway Intergy

Phone / Communication systems

Job description

Bluegrass Orthopaedics is hiring a full-time Referral Coordinator. This will be a remote position after a period of in-office training in Lexington, KY.


Basic Function

Performs operator functions at the referral level. Will be required to communicate with top referring providers as well as one-on-one communication with the patient. Will be required to schedule appointments via fax/email and phone calls from referring healthcare offices. Coordinates suitable time to perform the specified outside referral patient care procedure with the appropriate internal patient care provider. Provides clinical staff sufficient information about the patient appointment so they can be properly prepared to provide the service. Obtains the appropriate demographic information about the patient for the business office to begin insurance verification process. Demonstration of the ability to work with people from diverse socio-economical backgrounds to organize, set priorities, manage multiple priorities, and adapt to a rapidly changing environment must be exhibited.

Job Relationship
1. Reports to Communication Manager
2. Positions supervised: none
3. Non-Exempt position

Qualifications
1. High school diploma or equivalent required
2. One year previous experience in a healthcare setting is preferred

Job Knowledge
1. Phone / Communication systems
2. EMR/PMS Greenway Intergy preferred
3. Medical Terminology
4. Healthcare compliance

Skills and Abilities
1. Good communication skills both verbal and written
2. Computer
3. Phone / Communication systems
4. Legible handwriting
5. Customer service (patients, physician, co-workers, community, and volunteers) duties in a manner which meets the needs of the patient in a positive, timely, appropriate manner. Demonstrates professional, courteous, helpful and cooperative behavior.
6. Performs clerical duties within established procedural guidelines
7. Time management
8. Attends and participates in all applicable training and development workshops scheduled by the Practice
9. Maintains work area and equipment in an orderly manner
10. Performs all duties as assigned by supervisor

Physical Requirements
1. Good visual acuity, hand-finger dexterity, ability to speak and hear.
2. Able to lift and carry in excess of 25 pounds, which may require pushing, pulling and essentially utilizing a full range of body movement.
3. Ability to stoop, kneel, crouch, reach, grasp and stand for extended periods of time.

Standards:
1. Understands and follows the standards of the Bluegrass Orthopaedic Employee Manual
2. Understands and follows the Bluegrass Practice Responsibility Program, Code of Conduct and completes all yearly compliance trainings and educational programs.