Full-Time Bilingual Outreach & Referral Coordinator

Centro; Worcester (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Centro is seeking an Outreach and Referral Processing Coordinator to support outreach efforts in Central Massachusetts. The role involves conducting screenings, managing referrals, and supervising volunteers while demonstrating a commitment to diversity and social justice. Candidates should possess strong communication skills and relevant experience in outreach or marketing.

Qualifications

• 2 years of outreach and marketing experience required.
• Knowledge of Human Services required.
• Valid driver's license mandatory.

Responsibilities

• Conduct screening and referrals for potential clients.
• Maintain referral tracking system in real time.
• Provide updates to Operations Manager regarding referral status.

Skills

Communication

Teamwork

Integrity

Multitasking

Diversity and Inclusion Commitment

Spanish Fluency

Education

Associate's Degree

Tools

Word

Excel

Outlook

PowerPoint

Job description

Conduct screening of potential clients

The Outreach and referral Processing Coordinator will represent the company and work with the Chief of Operations to support outreach efforts in the Central Mass area. They will also be responsible for processing all potential referrals and supervising volunteers.

Duties & Responsibilities:

• Sales and outreach related responsibilities
• Conduct initial visit to client's home and check the qualified settings
• Complete paperwork for clients and caregivers during initial visit
• Maintain referral tracking system on a real-time basis
• Nurture new and old relationships with collaborative partners
• Prepare accurate records and reports
• Provide regular updates to Operations Manager regarding referral status
• Ability to work occasional nights and weekends
• Other job duties as assigned

Mandated Reporter Statute: An individual in this position is considered a “Mandated Reporter” when on, or off duty according MA Statutes.

Qualifications & Skills:

• Ability to work effectively with diverse groups of clients, staff and community partners
• Demonstrate ethical integrity in the workplace
• Ability to take direction, to work independently with minimal oversight, and to work within a team.
• Valid driver’s license required
• Excellent written and oral communication skills
• Self-motivator and resourceful
• Able to meet deadlines
• Strong multi-tasking capabilities
• A strong commitment to diversity, inclusion and social justice
• Strong Word, excel, outlook, and power point skills
• Fluency in Spanish preferred

Education & Experience:

• Associate’s degree required
• 2 years of outreach and marketing experience
• Knowledge of Human Services required
• Knowledge of Health Insurance plans preferred Other Requirements:
• Valid driver’s license Physical Demands:
• Ability to be physically mobile (stand, walk, reach, climb, bend) and also the ability to sit for prolonged periods throughout the day/work hours
• Manual dexterity sufficient to operate keyboard, copier, telephone, and the ability to write and/or type
• Must be able to occasionally lift and/or move up to 25 pounds
• Frequent driving to client appointments, offsite meetings, conferences, etc.

*Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Note: The organization reserves the right to change the responsibilities and duties of this or any position at any time due to business necessity, with or without notice.

CENTRO is an equal opportunity employer