Referral Coordinator

Association of Collegiate Conference and Events Directors-International; High Point (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare system in North Carolina seeks a professional to enhance its referral relations program. The role involves developing communication and service strategies to connect clinic physicians with referral sources while maintaining high standards of customer service. Successful candidates will possess strong communication skills and healthcare experience.

Qualifications

• 2+ years in Customer Service in a healthcare setting preferred.
• Basic computer skills required.
• Ability to perform multiple tasks and work independently.

Responsibilities

• Develop and maintain referral relations with external medical professionals.
• Facilitate communication between clinic physicians and referral sources.
• Ensure optimum customer satisfaction through timely responses to inquiries.

Skills

Communication

Customer Service

Problem Solving

Education

High School Diploma or GED

CMA/RMA/NCCT Certification

Job description

JOB DESCRIPTION

Job Summary

Responsible for developing and maintaining a referral relations program by promoting clinic physician services and other services to external medical professionals (referral sources).

Monitors staff communication with referral sources.

Facilitates communication between clinic physicians and referral sources.

Education

High School Diploma or GED General Studies Required

Certifications, Licensures and Registrations Credential

CMA/RMA/NCCT Preferred

Experience

2+ Customer Service in Healthcare Setting preferred

Additional Knowledge, Skills, and Abilities

Basic computer skills required

Excellent oral and written communication skills

Ability to perform multiple tasks and work independently

Ability to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors

Ability to understand and comply with policies and procedures.

Job Specific Duties

Coordinates and facilitates physician/consumer relations and customer service activities

Communicates and responds to customer needs in a professional, positive manner building credibility and rapport with all contacts. Communicates new information related to all clinical services and referral protocols for Regional Physicians

Receives, researches and completes, in a timely manner, all inquiries and requests ensuring optimum customer satisfaction. Assumes ownership of each transaction. Maintains high level of accuracy in all data collection and entry, appropriately following through and documenting the interaction.

Employs a systematic approach in problem solving; makes decisions based on thoughtful analysis of the situation, and evaluation of the alternatives. Provides documentation as needed.

Demonstrates professional telephone technique with strong focus on communication style and knowledge of Regional Physicians to include its partners and affiliates.

Maintains professional standards by participating in orientation, training and seminars. Remains current on changes in policies and protocols

Upholds a professional working relationship at all times and adheres to department rules. Practices teamwork and adheres to Standards of Behavior.

Other Duties Performs other duties as assigned by management

Physical and Behavioral Requirements

Occasional stooping, standing, kneeling, and crawling

Frequent sitting, walking, and reaching

Medium physical force is required (exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or up to 10 pounds of force constantly to move objects)

Visual acuity to accurately enter and view information via the computer

Ability to hear and speak is required to effectively communicate with the public in person and via the telephone

Manual finger dexterity for chart preparation, answering telephone, assisting patients, and accurately type information

Occupational Exposure to Bloodborne Pathogens

About Us

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

About the Team

Mission, Vision and Culture Commitments

Mission

To improve health, elevate hope and advance healing - for all.

Vision

To be the first and best choice for care.

Culture Commitments

We create a space where all Belong

We Work as One to make great things happen

We earn Trust in all we do

We Innovate to better the now and create the future

We drive for Excellence - always